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  1. J

    StarLink

    Occasional wins - Hmmm
  2. J

    Take a look!! - Willing to train and groom the right person or couple to take over the Oak Valley Inn. Great way to get in to the Business.

    Hi Grace, Have not been on the site for awhile - A great opportunity still is available for the right person. Start as assistant Innkeeper and transition to Innkeeper. The right person or couple could become a partner after some years of service. Includes Innkeeper residence and one month total...
  3. J

    It's the little things...

    When we receive a request for early check in, We remind them check in is 3 - 8pm via e-mail and to Please call the morning of reservation after 10am to request early check in and we will accommodate as best we can. This puts the responsibility on them, and gives us another heads up - sometimes...
  4. J

    Goodbye, Non-Refundable Rates

    Good article - I don't think he is experienced with small Mom & Pop Bed & Breakfasts. People may look to take advantage and cancel if it rains, or they have a last minute change of heart. We the small business should absorb this?? I don't think so! To each his/her own! We will stick to our tried...
  5. J

    I Want to Cancel My Non-Refundable Reservation...

    Insurance never crossed our mind! We stick to our Policy - collect in full 30 days from reservation - try to re-book ......... Deposit/Cancellations A one night deposit per room is required at the time of booking. Included is a $25.00 per room, per night non-refundable booking fee...
  6. J

    How do you handle far-advance multi-day reservations?

    Agreed! A tougher crowd in general. I wish them well.
  7. J

    How do you handle far-advance multi-day reservations?

    Graduation is booked a year in advance for us. We get 50% down and review the Policy. If cancelled and not re-booked they are responsible for the weekend stay! We have not had many issues - a few - but not enough to change anything - we also charge the balance January-February for a Mid-May...
  8. J

    I Want to Cancel My Non-Refundable Reservation...

    We just has 4-5 last minute cancelation - some as short as same day - Try to re-book - if not there deposit goes as the cancelation fee. (Note-we collect in full at the 30 day mark .) Our CC processing Company is getting more CC holder friendly and we have been loosing cases we used to always...
  9. J

    Guests Are Changing...

    We have not realized any of these issues. Thank goodness, because I'm not very patient with Guests who disrespect our Home. If we feel a vibe that a Guest needs a little extra information to understand that we EXPECT them to respect our HOME. We give them a short and sweet discussion about what...
  10. J

    Should I Sell A Service?

    We have room on our porch for two. It's conveniently located for flow of service. It's offered to suites and folks here alone on a slow day, first come first serve. No extra charge!
  11. J

    Fail to Plan... Plan to Fail

    PPPPPPP = Proper Prior Planning Prevents Piss Poor Performance!
  12. J

    Fail to Plan... Plan to Fail

    From one carbon based life form to anther. Well done Brother. Having fun with it..............
  13. J

    I Want to Cancel My Non-Refundable Reservation...

    Well, we are business people and the Bank charges to enter a charge and then to again to refund.... so, 25$ is reasonable
  14. J

    Hello from an aspiring innkeeper!

    If still interested - we have a great opportunity for the right person or couple - help my Wife and I during busy season and run Inn independently in slower winter months. The successful candidate will receive an option to become a Partner after 1 year successful service! Sweat equity- For...
  15. J

    I Want to Cancel My Non-Refundable Reservation...

    We tell them - Sorry, but we are a small Family owned Business and simply can't afford to absorb the financial burden of last minute cancelations." Be sure your Policies are to the point. The CC companies have honored our cancelation Policy. Here is our Policy" Deposit/Cancellations A one...
  16. J

    Fail to Plan... Plan to Fail

    For last minute cancelations (under 30 days from reservation) that we do not re-book, we say "I'm sorry but we are a small Family owned business and simply can't afford to absorb the financial burden of last minute cancelations."
  17. J

    Fail to Plan... Plan to Fail

    Right on Jim. We use online booking sites - we put rooms at higher rates with them to cover commissions (Booking.com-Expedia). We tell them you are getting the best price and selection going directly through us.
  18. J

    Fail to Plan... Plan to Fail

    Service and Guest experience first, everything else should follow. It helps us to be in an area that has more people looking for rooms than there are rooms to be had. In the slower months we follow by looking at competition - to a point - we will not go to low in price for various reasons. 1.)...
  19. J

    Stairs and Private Bathroom

    Good for you GoodScout. No Let Up for "Living your Life."
  20. J

    Inflation!

    We looked at our competitors and tried to align our rates to Market Demand?? I guess if your spending 200+ at Quality Inn we are a bargain. Better breakfasts, Cleaner rooms and great atmosphere to enjoy. Get the increases when you can and try not to cut yourselves short. We can probably get more...
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