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I live in Minnesota, there are no officers listed on the website, I hate to go above their heads and complain, but i have emailed the President many times to no avail.

i just opened a year ago October and was charged the association membership fee and a quality assurance fee in which they are to come to your inn, inspect, and give a certificate. I have yet to be surveyed, have asked numerous times for my money to be returned, i do not have access to board...