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When I was doing some work today I came across a video that talked about the Guest Vortex - the process in which a guest goes through from finding the property, booking, staying, and leaving only to return again. The more often they return, the more loyal the guest becomes, and they become a...

I'm trying to build a consulting business here in Canada working with bed and breakfasts, small motels, and other smaller-scale properties. I thought I would work on developing some tools for owners/operators to use that would help them in their day-to-day operations so they wouldn't have to...