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We paid for tripadvisor to list our property (photos, management response etc...) on their website. However, when we click on our photos, they direct us to the third booking engine instead of our direct website. I feel that we are somewhat being cheated. I called them and complained about this...

Yup...that topic again :) what's your advice regarding guests who violate the maximum occupancy? We can't keep throwing guests out all the time? We have not thrown out anyone yet. Thank you

What are your stories? They got mad at us because we asked them to speed up their check out an hour and half pass check out time We asked them to return our nice pillow and take back their old nasty one that they switch out Because they don't get 24 hours at your inn for a one night stay...

Recently had non paying guest of a paying guest at our inn park in parking space reserved for paying guests with disabilities. The non paying guest of the paying guest had a valid disabled hangtag. Because this person was not a paying guest and all handicapped designated spots are reserved for...

Can I refuse to have the room the weird guests? We have someone staying with us and does not like the first room, wanted to change room again on second night, just plain weird like they camp in the room all day, take lots of food and drink from breakfast area....how do you refuse to have them...

Do you charge the guest on their credit card after they check out if the room is a big mess with vomit all over the place? What the appropriate amount? And after you charged on the card, what are their reactions and the legitimate responsees to fight chargeback from credit card company? Thank you!

Our Inn opens for business for 5 years and we never had one incident of stolen item. One of the guests lost her pair of shoes (she stated it worths 250) and claimed it on our maid and wanted us to pay for her loss. How do you deal with this sort of situation? Thanks in advance for your advices.