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  1. I

    Ever just feel like breaking down and crying?

    Yes, we feel your pain, too and I concur that it is necessary to block out some time for yourself. We just blocked out four days last week after the Labor Day weekend and just chilled! The height of the high season is when all the very real stresses of constantly interacting and waiting on...
  2. I

    What do you do when guests show up (11am!) with a small child or infant when your policy clearly states: Children over 10...

    Last weekend a couple who booked with us through Booking.com (more about that later) not only showed up at 11am, but with a darling, energy-filled bouncing and shouting six-year-old. Now our booking.com confirmation and reservation letters clearly state that children over 10 are welcome, as...
  3. I

    That whole rules thing

    Yes, indeed. Rules are there for a Reason! Good on you.
  4. I

    When the Guest Rings the front doorbell to "summon" the innkeeper at 9:30 pm!

    DING-DONG DING-DONG 9:30pm on a Friday. Who the heck could it be? We have locked doors off the foyer that preserve our privacy in our part of the house and the guests in theirs. There is a sign on the door that says "Private". Please call our cell at --------- for assistance. DING-DONG...
  5. I

    Turn down service, maid service - do you make your guests rooms up every day after they've gone out?

    I've been noticing more and more that B&Bs now offer full maid service and turn down service each day. Guests seem to trending that way. What are your thoughts? Thanks
  6. I

    How to handle guests during a power outage at your b&b

    Dear Fellow Innkeepers - We live in a rural area of the US Northwest (Puget Sound) with severe wind storms during the winter. Although the electric grid has been updated in our county, sometimes one of the millions of giant cedars, alders or Douglas firs may come crashing down on a power line...
  7. I

    What was the worst job you ever had?

    Yup Telemarketing. I think I was at the same place! Or, the Same only slightly Different!
  8. I

    Twitter and Facebook

    Facebook - such a mystery. Our "page" has many "friends" but it's unclear whether this contributes to our bookings. It may be that word of "facebook" is an unknown alchemy - just like "word of mouth" marketing - but on a huge scale! However,we rarely find bookings who say they found us on...
  9. I

    Private Hell

    PS and we did put locks on the common linen/storage areas. Oh, yes, they will pilfer!
  10. I

    Private Hell

    Here, here and double here! our house is divided (no pun intended) - yes,literally our house is divided so that guests have their own separate space - including the dining area. This took some time to evolve, but in the end it saved our sanity, and our guests, too, I imagine!
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