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I'm currently working on creating a procedure to handle group reservation requests, as well as a group contract and policies. We get a fair number of groups here and there hasn't ever really been anything in place to help us understand how to work with them. The previous managers used to let...

I don't usually recommend many products to others, but I wanted to share this one because I've really been amazed by how easily it's solving our problem! I thought maybe some of you might find it helpful too. I know I've read some posts in the past about guest WiFi and security and such...

My husband and I just began managing this place 3 months ago... Things have been going really well. We even got a 100% on our health department inspection, and we've been working hard to make sure the place was even cleaner than it was with the previous managers.. and this place has the...

So our housekeeper discovered today after the guests checked out, that they apparently had a little accident last night. There was a great big #2 stain that soaked through the sheets, pillowtop mattress cover and onto the mattress. Yuck! First time I've dealt with this... Any advice on the best...

So we're finally ditching the old pen & paper reservation system for the sparkly new online one and I'm sitting here trying to decide the best way to group our rooms. Maybe you can provide some quick advice? We're a little 20-room, 2 story motel with rooms on and off creek, rooms with a single...

Does anyone know how to get control of or edit a site on Yah.oo travel?? I just discovered tonight that my place has a listing and several reviews, yet no pictures or updated info. I have been trying for nearly two hours to figure out how to make updates! I've tried looking for guidance in their...

Got one more vent to share, cause it's been a trying Memorial weekend. :) My husband is not American-born. He's got an accent and darker skin so it's fairly obvious, especially in this area of the South. He's been called Indian, Mexican, and Middle Eastern, yet he's none of these. Thankfully...

This happened a couple days ago but it's still got me a bit shocked so I wanted to vent my frustration to those who I'm sure will understand. The place my husband and I are currently managing has quite a loyal following. Some of the same people have been coming here since the year it was first...

A couple days ago, I had a couple guests staying in one of our kitchenette rooms for 3 days. When they checked out, Housekeeping reported to us that the room was obviously smoked in. There were ashes left on the floor and a strong smell of smoke. Of course, I charged the hefty smoking fee to the...

Hello all! So the small place I just took over as manager has a history of giving discounts to nearly everyone that walks in the door. The previous managers gave 10% discounts for AARP, military, police, fire, EMS, and also for "regulars". While training with them, we never saw them ask for...

So, without trying to start a religious debate, do you guys think it's appropriate for Bibles to be left out on nightstands after cleaning guest rooms ? My hubby and I just became the new managers for a 20-room motel down south, and I learned from a housekeeper today that the current out-going...

So I know this may not be something many of you run into as B&B owners, but you're all smart cookies so I'm sure you can help me figure out a good solution to something I've been wondering about... :) While my mother's hotel is closed for the season this winter, she has been helping out as a...

Hello everyone! My husband and I are very excited about the opportunity to soon talk with the owner of a ~20 room motel about the possibility of taking over as the new managers. We have over a year of experience as innkeepers of our own small B&B and have had good success, but our goal has been...

My first guest was less than stellar, which I've already told you guys about... My second guest has been amazing- she's a terrific, very sweet international student and she quickly reminded us as to why we wanted to offer our place as a homestay to begin with!! We want to keep her forever! But...

My first guest checked in on Saturday night. Totally unexpected... He called when he was an hour away and needed a place for that night, plus the next 10 days. I was so excited! Unfortunately, I found out quickly that he's young, socially awkward, and inconsiderate. :/ I serve breakfast between...