Do You Have Something Annoying That Guests Do That Drives You CrAzY Each Time They Do It?

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Generic's picture
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I'm tired of people resetting the AC. Really tired of it. It creates endless meaningless work for me. It takes time out of my day for no reason. Is it really that difficult to use the button? Really? 

I'm tempted to put up the following sign.... "Please note, the A/C has a counter for maintenance, when disconnected or reset the counter flips prematurely and the maintenance person must be called at a cost of $65. The charge will be passed on to you. Please don't disconnect or reset the A/C, use the remote or the buttons to turn it off and on."

It's either that or a sign that says "Resetting the AC makes the owner grumpy. The same owner that makes your breakfast...."

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Madeleine's picture
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Can I just say people who question everything you say ("Is that so? I never heard that.") and call into question your in laws sanity in naming their child such an 'odd name'. Then, when hearing it's an ethnic name say, 'well, it's a better reason than what we thought.'

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Here is something annoying and crazy, two ladies sent a thank you card and a gift card appreciating their stay with all the little details and special touches that made them feel welcome.

Don't give up on people. I hate to see a thread open to the public and on the internet forever here calling people "stupid and ignorant!!!" There are many guests who will surprise you and go out of their way appreciating and noticing everything.

Don't give up on people. We are in the people business.

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gillumhouse's picture
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Point taken. Will try to remember it. 

OnTheShore's picture
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Our parking lot is gravel, so we don't have lines painted, but we have old railroad ties at the ends of each spot, like curbstones, and people seem to line themselves up with them pretty well. We leave one of our vehicles at one or the other to set an example.

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Friends of mine have a gravel lot and they painted 2 x 2's bright yellow and dug them into the lot as dividers. Works well for them.

Highlands John's picture
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What is it with parking!!!!! It's not complex, is it? Last winter we put signs up on our drive and it has helped, but you still get people like last night.

we have two bays marked for guests and if they're full we let people park in front of our garage. Three rooms, three spaces, simples! 

First guests arrived last night and parked in front of our garage, I asked them to move it because I wanted to go out and we only had two rooms let. 2nd guests arrived and they park in front of our garage. I go out to ask them to move it and find that the first guests have moved theirs and put it right dead centre of the two marked bays, so 2nd lot have no option but to park in front of the garage. Sheesh!! 

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We have 9 spaces so I put up signs marketing 1-9 and people still park between the two signs.  I thought the signs would help, but no.  I'd love to have a sign along the drive that says when you get to the parking lot, please line the middle of your car up with any #, just don't park between.  My husband said we should draw parking lot lines and that would fix it but I refuse.  My response was Oh yeah, that works so well at the local mart and the food store where people are completely out of their lines.  Those lines don't apply to them - just like check-in times don't apply either.  I'm convinced it's these same people who ignore the sign related to hours in the hot tub, they leave the packets of empty sugar substitute on the buffet instead of the trash can right there, and they sit at dirty tables rather than the clean set one beside it.   No amount of signs will fix these completely rude people who don't care - what's that saying - You Can't Fix Stupid or Ignorant!!!

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We just stayed at a beautiful large metro city urban inn (only 6 rooms) with free off-street parking.  That is a PREMIUM amenity in that city.  The larger parking area is gravel and the innkeepers said that they are going to inset pavers to delineate the spaces there. 

Seems like part of the problem is that folks arriving at different times are honestly oblivious as to how many people might need to park in a B&B's lot.  Then, there's the folks who want to be sure that someone doesn't bash their car doors into the side of a nice vehicle.  Add to that our large vehicles here in the States (we have a MINI and every other car there was much bigger).

So, I agree that it might be a bit harsh to name call guests. 

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Madeleine's picture
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Lines won't help. We have lines. After 10 years I have given up being the parking lot police.

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We painted lines and parking on the blacktop and it solved everything just fine for us.

Aussie Innkeeper's picture
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How about the guests who reach right past the FULL POT OF COFFEE to get to the k-cups and then cannot figure out how to use the Keurig. Oh, I say, there's a full pot of coffee right there. It says "COFFEE" on the front. 

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Madeleine's picture
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We put the keurig away during breakfast. We've had guests ask where's the coffee machine when 2 carafes of coffee are sitting right where the machine was the day before.

It's coffee brain. Or, lack of coffee brain.

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Madeleine wrote:

We put the keurig away during breakfast. We've had guests ask where's the coffee machine when 2 carafes of coffee are sitting right where the machine was the day before.

It's coffee brain. Or, lack of coffee brain.

 

People love the Keurig.   I think we'd have a riot on our hands if we tried to hide it.

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TheBeachHouse wrote:

Madeleine wrote:

We put the keurig away during breakfast. We've had guests ask where's the coffee machine when 2 carafes of coffee are sitting right where the machine was the day before.

It's coffee brain. Or, lack of coffee brain.

 

People love the Keurig.   I think we'd have a riot on our hands if we tried to hide it.

Sorry. Not spending 50 cents per cup of coffee and then hearing complaints that someone has to wait while the water heats or we don't fill the reservoir fast enough or we ran out of the flavor they wanted.

We say the line would be out the door in the morning if we tried to use the machine and then we tout the very good locally roasted coffee.

Hey. It works for us! But most people don't put the machine away and lots of places have the single serve in the guest rooms so no one has to budge in the morning. Get 'em up and out is my motto.

 

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Yup, that is our motto too!  We gladly put out coffee for early risers but it goes in a carafe and is refilled as needed. 

It is much easier and more cost effective for us than putting out a single serve machine.

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Generic's picture
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Need an extra? We are getting rid of ours. No one wants to use it.... coffee is too weak for my guests. I have so many flavoured pods.... no one wants to use them.

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Jon Sable wrote:

Need an extra? We are getting rid of ours. No one wants to use it.... coffee is too weak for my guests. I have so many flavoured pods.... no one wants to use them.

 

We started with lots of flavors but now it's pretty much black silk, French roast and breakfast blend. 

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i do firmly believe not to give to many choices.....regular and decaf...keep it simple

Generic's picture
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Well, the flavours were popular at one time, now I'm stuck with them. And our pot of coffee is not only cheaper, but stronger.

Madeleine's picture
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Getting a review that says there wasn't enough room to comfortably seat all the guests at once.

This guest was offered, by the other guests, a place for himself and his wife at a table for 4.  he snubbed those guests and then complained there was no place for them to sit.

they ended up sitting alone in the dining room as they waited until everyone else left.

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when 2 guests sit at a table set for 4, or when guests sit at a table that isn't set ...lol, kills me every time

Joey Camb's picture
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what's worse is when I have 4 clean tables all laid and they will sit on the one covered in dirty pots.

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gillumhouse's picture
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How about when the table is set and they sit at the one place that does NOT have a setting. The man's girlfriend actually suggested he move to where the setting was. I never (unless having more than 6) have a setting at the "head" of the table. If we have toddlers, the high chair is at the "foot" of the table - with a place setting.

Stu
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Guests who turn up saying that they couldn't find our location and they have asked everybody in town and nobody has heard of us. Hello, we are a small bed and breakfast set on the outskirts of quite a large town. When we send our confirmation emails we recommend they look on our website for directions to get to where they have reserved a bed for the night. I have people turn up with the confirmation email telling me they couldn't find our location.... READ THE EMAIL, IT HAS IMPORTANT INFORMATION IN IT (wait that should be in the other thread of things you would like to say to guests but can't) still love my job though and there is nothing they can do about that!

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Same pain. We are in a rural area of Newfoundland and while it can be challenging to 'stumble' across us, our directions are very specific. I even give them the distance they should drive from one point to the next and you'd be surprised how many people only go half way and then call and ask if they've gone too far!

gillumhouse's picture
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The guest who instead of listening to me say where the extra pillows are in their room (in a dresser drawer) or god forbid ASK for pillows, go into an unoccupied room and take them from a bed. My own daughter did this to me once. Now I have to hope I have pillowcases that will look OK with that sheet set (ironed pillowcases).

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I had guests go into other rooms to take a blanket. Meanwhile, the folded blanket is in the room.

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Doesn't drive me crazy but makes them look" not so good". About 75% never read their Confirmation  ,which tells them where the front door is(its drivewayside), that Bfast is "room service style" & they have to order each eve,. where to park (in back of BnB, not street).  local events ( corner restaurant, walkable 1/4 block away, some have driven ) and some have no idea which room they ask for ?.  When I go on a trip I print everything out and take with me......vacation/trip is valuable to me as money is but not everyone values money : (

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Madeleine's picture
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Glad this post came back up. I was catching up on 4 days of laundry (been away on my own), had the sign out and someone rang the bell. I thought it was UPS, should have looked first. No, tonight's guests wanting to ask a million questions, see their room, carry on a conversation and try to hit me up for a free upgrade.

Guess what guys? You probably could have gotten a $30 upgrade on the house had you not totally ignored the request to come back later. Had you not tried to plead poverty about paying for the upgrade. Had you graciously exited instead of yammering on after I explained I really needed to get on with the cleaning, etc.

When they reserved the entire house was open. They choose cheap. They ignored the posted signage. Pay up.

BTW, expecting my usual grumpy innkeeper review after this. A month later than usual, but it's been a tough month so far.

Madeleine's picture
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Have I mentioned guests who sit down in the dining room but tell me they're not ready to eat yet, they're enjoying their coffee? Hey, it's 9 am. You're in the dining room. You're eating.

The other guests just went outside. They waited until 9:30 to come in and sit down.

 

Highlands John's picture
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People who have showers and bang about in their rooms at 6.30am and then don't come down to breakfast until 9.15

Generic's picture
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Sorry for the necropost, but after managing to get them to stop unplugging it for a long while, today someone found a brand new way to reset the unit. Ahole ingenuity. So, today I had to get out the ladder, reset the AC again. And then I did what I should have done a long time ago.... I fixed it all up....

I have half a roll left over Smiling

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yesyes

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yesyes

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1. Guests who turn the air conditioner on full blast while leaving the windows wide open, even though we have a note on the AC unit reminding them to close the doors and windows. 

2. Guests who speak at the top of their lungs at 6 a.m., thinking they are the only ones in the house. Even worse is when they are speaking that loudly on their cell phones at 6 a.m.

3. The worst, for me, is people who just pull in the driveway, get out of their cars and walk around the back of the house "just to see the view". Not guests, mind you, just strangers driving by. We don't have any signs out to indicate this is a B&B so no one without reservations would know that this is a bed and breakfast. When this happens on a day we don't have guests I want to scream. angry

 

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Madeleine's picture
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Let me add one more - families who come for breakfast one at a time, take a table for 2 and slowly cram 4 or 5 of them around it making it impossible to get by or serve them!

Joey Camb's picture
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people who sit on dirty tables drive me mad

Highlands John's picture
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Obviously it's a universal problem because they do it here too. We have 3 tables and 3 rooms, everybody gets a table and no tables have to be cleared ready for the next set of guests. 

Simple..... you'd have thought.

Tom
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OK ... on the theme.  I am not sure it counts as crazy, but it is mildly maddening when the super nice, helpful guests bring their dirty dishes into the kitchen where I am working and ask me where to put them.  Well, not here.  I have to politely steer them back into the service area where they see the sink and dishwasher that I have at the service bar specifically for breakfast wash up.  Then I have to deal with the dish clutter right away, when I would prefer to keep them on the (individual couples 2-top) breakfast tables until I can bus.

The problem is that it is the nicest guests who feel bad about how hard I must be working who do this ... and we have lots of them. 

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Agree.  The nicest ones have done this.  All came to a halt when the door was installed.  Now when they offer, I smile and remind them that    t h e y    are on vacation!

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Anon Inn wrote:

Agree.  The nicest ones have done this.  All came to a halt when the door was installed.  Now when they offer, I smile and remind them that    t h e y    are on vacation!

That's my line! "You're on vacation! No need to work!"

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Agree ..... it's the nicest ones.

My solution?   I have a picture hanging in my entry that says "I'm not bossy, I just have better ideas".  I make guests read it on arrival and then have fun with it for the rest of their stay ..... "no - you may not clean your table"  "no - you may not carry your bags"  ...... etc etc.  Oh I should probably mention that this was given to me by a long-term repeat guest on his FIRST stay.  Ooops.

Madeleine's picture
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And I can't always smile when I turn around with 2 plates full of food headed for the tables only to be met by a guest with half of their table cleared off, trying to hand it to me or, worse, set that dirty stuff down next to plated food going out of the kitchen.

They won't take it back to the dining room so they set it in front of the coffee service so now anyone getting coffee has to work around their mess. Until I'm done serving. Hot food first!

And now everyone thinks this is what they need to do.

Like you, I don't want to bus tables until I know I have room for them.

Then, the next guests will seat themselves at a table with dirty napkins and used coffee cups and I can't sweep the table off and get rid of the crumbs.

Last guests today sat at the only table NOT set up. They realized there was no silverware at that table and, instead of moving, grabbed silverware from another table and sat in the previous guest's mess. Jam, crumbs, bits of egg.

Sigh.

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I really really... really like the second one. Humor goes a long way. And can still make a point nicely. 

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Madeleine's picture
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Just today it happened again. Rooms all cleaned and I go around making my last sweep and I find one of the bathrooms has been used.

How do we know it's been used? Some people were born in the cellar and never brought up.

Seriously. Who flushes the toilet for you at home? Who drains the sink and cleans your whiskers up?

Even if they thought this was a shared bathroom, do they think someone is standing outside the door to clean it each time?

Dh already checked this bathroom this morning. So it happened when? Who knows. Door is locked now. Won't stop that same person again tomorrow if the guest leaves the door unlocked at night.

I'm thinking of a sign IN the bathroom asking "Are you staying in the Green Room? If not, zip it and get out of the other guest's bathroom!"

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keep those rooms locked. i thought we discussed that over and over.

Madeleine's picture
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EmptyNest wrote:

keep those rooms locked. i thought we discussed that over and over.

I thought it was locked. Dh unlocked it. He got to clean the mess.

Highlands John's picture
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I like the 2nd version too.

The one that drives DH nuts (as he looks after the courtesy trays) is people that use the cups or mugs, then put them back on the tray as if they've not been used. It's so easy to miss this and then the next guests find dirty cups. 

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YES!!  That happened to us recently.  Guest said, "There's a dirty cup out here."  We rushed to grab it and looked at each other dumbfounded - how could that happen?  Then the guests said that someone must have put coffee in it then poured it into another cup.  I'm glad the guest said it so she didn't think we put it out there.  WTH??

Madeleine's picture
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I found a full cup off hot coffee hidden behind the tea kettle yesterday. I thought someone tucked it in there because they had to run back to their room. Nope. It sat there all thru breakfast. Finally dumped it out. No one claimed it.

It took effort to put it back there.

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