Madeleine
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- Sep 29, 2011
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Guest showed up early, then left after 2 hours citing an emergency in her family. She called today to demand her money back.
Because we just don't want to deal with this we're refunding. But. I want to charge a cleaning fee because they did use the room.
In full rights, yes, I can keep the whole thing and not refund a dime. But that's not the way my summer is going so I think charging the cleaning fee is fair.
Because we just don't want to deal with this we're refunding. But. I want to charge a cleaning fee because they did use the room.
In full rights, yes, I can keep the whole thing and not refund a dime. But that's not the way my summer is going so I think charging the cleaning fee is fair.