Dispute TA Review?

[Madeleine]

You know, I'm not trying to be a know-it-all here. ;-) I just understand your pain. It's an attack and it's wrong for someone to attack us personally if they don't like something about the stay.
I want you to succeed in getting the review removed. I'm trying to read this as an outsider, which is hard to do. I'm pointing out the words that set off alarm bells. Things that make you sound like you're trying too hard to defend yourself.
You've stated you want the review removed. Good. You've said why - personal attack. Good. You've stated you're being held hostage to guests who write bad reviews when they don't want to abide by written policies. Good. Those are facts.
All of those things are what TA doesn't want their reviews to be about..

Oh, no, I totally appreciate your feedback! Totally. Poppa & I did re-read the review without the personal attack and it does take away his off-the wall vindictiveness! So we are now just contemplating responding to the review directly... how does this sound oh-wise-outsider-one?
We thank the reviewer for citing our overwhelmingly positive reviews written by guests who are NOT offended by our clearly written policies. This review was written in retaliation by a guest who is now personally and falsely attacking us, because he ignored our published policy (and local fire occupancy laws) re not accepting children under 12 He and his wife showed up with their 18 month-old daughter on a fully-booked Columbus Day Friday for their reservation. Momma politely re-explained our policy to them, but allowed them to stay here as there was nowhere else available. We are now being subjected to this horrible attack on our business and ourselves because Momma advised them that their toddler must be under supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. This review is full of flagrant vindictive mistruths.
.

OK, edit out the last line. It's obvious. And it sounds spiteful coming from you. Take out 'falsely' as TA won't let that stand anyway. Leave in 'personally'. Uncapitalize 'NOT'.
Otherwise, that's a sane, coherent response to the review.
.

REWRITE REWRITE (I need this oozing negativity gone!)
We thank the reviewer for citing our overwhelmingly positive reviews written by guests who are not offended by our clearly written policies. This review was written by a guest who ignored our published policy re not accepting children under 12. He and his wife showed up with their 18 month-old daughter on a fully-booked Columbus Day Friday for their reservation an hour before check-in. Momma politely restated our policy to them, and we allowed them to stay here as there was little availability elsewhere. Momma advised them that their toddler must be under supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. We are now being subjected to this unjustified personal attack on our business and ourselves.
.

REWRITE REWRITE (I need this oozing negativity gone!) We thank the reviewer for citing our overwhelmingly positive reviews written by guests who are not offended by our clearly written policies. This review was written by a guest who ignored our published policy re not accepting children under 12. He and his wife showed up with their 18 month-old daughter on a fully-booked Columbus Day Friday for their reservation an hour before check-in. Momma politely restated our policy to them, and we allowed them to stay here as there was little availability elsewhere. Momma advised them that their toddler must be under supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. We are now being subjected to this unjustified personal attack on our business and ourselves.

The only change I would make is to change "showed up" to arrived. Or the sentence to" He and his wife arrived on a fully booked weekend with their 18 month old daughter, whom we had not expected.
.

He and his wife arrived unexpectedly with their 18 month-old daughter for a fully-booked Columbus Day Friday reservation.
.

He and his wife arrived unexpectedly with their 18 month-old daughter for a fully-booked Columbus Day Friday reservation.

Be careful, this makes it sound like they didn't have a reservation, "arrived unexpectedly." If I read it right, they had a reservation, but you didn't know they had a baby!
.

REREREREWRITE with Many Thanks!
We thank the reviewer for citing our "overwhelmingly positive reviews" written by guests who are not offended by our clearly written policies. This review was written by a guest who ignored our published policy re not accepting children under age 12. He and his wife arrived with their unexpected 18 month-old daughter for a fully-booked Columbus Day Friday reservation. Su politely restated our policy, and we allowed them to stay here as there was little availability elsewhere, nor do other local B&Bs accept young children. Su did advise them that their toddler had to be under close supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. Rather than simply turning them away for the night, we are now being subjected to this unjustified personal attack on our business and ourselves.
.

Take out the "quotes" that usually indicates something that is false. Take out the fragile antiques and collections. Sounds like you're more concerned about stuff than people.
Just my take on it.
.

Am quoting him from his own words in the review exactly, total truth.. yes, am toying with eliminating the antiques, etc, although it is specifically part of our written policy and our right to protect our belongings that all our guests enjoy and rave about. When leaving he made a sarcastic remark re this that was uncalled for: And I quote: "Sorry about your broken vase".
He was also unhappy that he failed to checked the online availability of our Dinner Package and could not get it. And that they never bothered to check if the Zoo was open (not) and there was nothing to do here for them with the kid, despite our best efforts to make suggestions. The Laundry List of his Failure to Do Due Diligence goes on and on.
.

I'd still take it out.
He was unhappy, as you said, because he failed to plan. His whole weekend was ruined because he didn't bother to do any research.
We get this a lot at this time of year. 'Everything is closed!' Yup. The whole state closes on Columbus Day Weekend. Not. Yeesh, people, we have dozens of things to do we'll be happy to tell you about. I have racks of brochures sorted by theme. There's the blog. The website. Me in person.
And he 'forgot' (see how the quotes imply falsehood?) he had a kid, never mentioned her at all while booking, just showed up and expected you to lump it. He didn't read anything, he just jumped at what might have been the last room in town. (I hate getting those guests. It's all our fault they didn't plan.)

 

[Momma Smurf]

You know, I'm not trying to be a know-it-all here. ;-) I just understand your pain. It's an attack and it's wrong for someone to attack us personally if they don't like something about the stay.
I want you to succeed in getting the review removed. I'm trying to read this as an outsider, which is hard to do. I'm pointing out the words that set off alarm bells. Things that make you sound like you're trying too hard to defend yourself.
You've stated you want the review removed. Good. You've said why - personal attack. Good. You've stated you're being held hostage to guests who write bad reviews when they don't want to abide by written policies. Good. Those are facts.
All of those things are what TA doesn't want their reviews to be about..

Oh, no, I totally appreciate your feedback! Totally. Poppa & I did re-read the review without the personal attack and it does take away his off-the wall vindictiveness! So we are now just contemplating responding to the review directly... how does this sound oh-wise-outsider-one?
We thank the reviewer for citing our overwhelmingly positive reviews written by guests who are NOT offended by our clearly written policies. This review was written in retaliation by a guest who is now personally and falsely attacking us, because he ignored our published policy (and local fire occupancy laws) re not accepting children under 12 He and his wife showed up with their 18 month-old daughter on a fully-booked Columbus Day Friday for their reservation. Momma politely re-explained our policy to them, but allowed them to stay here as there was nowhere else available. We are now being subjected to this horrible attack on our business and ourselves because Momma advised them that their toddler must be under supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. This review is full of flagrant vindictive mistruths.
.

OK, edit out the last line. It's obvious. And it sounds spiteful coming from you. Take out 'falsely' as TA won't let that stand anyway. Leave in 'personally'. Uncapitalize 'NOT'.
Otherwise, that's a sane, coherent response to the review.
.

REWRITE REWRITE (I need this oozing negativity gone!)
We thank the reviewer for citing our overwhelmingly positive reviews written by guests who are not offended by our clearly written policies. This review was written by a guest who ignored our published policy re not accepting children under 12. He and his wife showed up with their 18 month-old daughter on a fully-booked Columbus Day Friday for their reservation an hour before check-in. Momma politely restated our policy to them, and we allowed them to stay here as there was little availability elsewhere. Momma advised them that their toddler must be under supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. We are now being subjected to this unjustified personal attack on our business and ourselves.
.

REWRITE REWRITE (I need this oozing negativity gone!) We thank the reviewer for citing our overwhelmingly positive reviews written by guests who are not offended by our clearly written policies. This review was written by a guest who ignored our published policy re not accepting children under 12. He and his wife showed up with their 18 month-old daughter on a fully-booked Columbus Day Friday for their reservation an hour before check-in. Momma politely restated our policy to them, and we allowed them to stay here as there was little availability elsewhere. Momma advised them that their toddler must be under supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. We are now being subjected to this unjustified personal attack on our business and ourselves.

The only change I would make is to change "showed up" to arrived. Or the sentence to" He and his wife arrived on a fully booked weekend with their 18 month old daughter, whom we had not expected.
.

He and his wife arrived unexpectedly with their 18 month-old daughter for a fully-booked Columbus Day Friday reservation.
.

He and his wife arrived unexpectedly with their 18 month-old daughter for a fully-booked Columbus Day Friday reservation.

Be careful, this makes it sound like they didn't have a reservation, "arrived unexpectedly." If I read it right, they had a reservation, but you didn't know they had a baby!
.

REREREREWRITE with Many Thanks!
We thank the reviewer for citing our "overwhelmingly positive reviews" written by guests who are not offended by our clearly written policies. This review was written by a guest who ignored our published policy re not accepting children under age 12. He and his wife arrived with their unexpected 18 month-old daughter for a fully-booked Columbus Day Friday reservation. Su politely restated our policy, and we allowed them to stay here as there was little availability elsewhere, nor do other local B&Bs accept young children. Su did advise them that their toddler had to be under close supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. Rather than simply turning them away for the night, we are now being subjected to this unjustified personal attack on our business and ourselves.
.

Take out the "quotes" that usually indicates something that is false. Take out the fragile antiques and collections. Sounds like you're more concerned about stuff than people.
Just my take on it.
.

Am quoting him from his own words in the review exactly, total truth.. yes, am toying with eliminating the antiques, etc, although it is specifically part of our written policy and our right to protect our belongings that all our guests enjoy and rave about. When leaving he made a sarcastic remark re this that was uncalled for: And I quote: "Sorry about your broken vase".
He was also unhappy that he failed to checked the online availability of our Dinner Package and could not get it. And that they never bothered to check if the Zoo was open (not) and there was nothing to do here for them with the kid, despite our best efforts to make suggestions. The Laundry List of his Failure to Do Due Diligence goes on and on.
.

I'd still take it out.
He was unhappy, as you said, because he failed to plan. His whole weekend was ruined because he didn't bother to do any research.
We get this a lot at this time of year. 'Everything is closed!' Yup. The whole state closes on Columbus Day Weekend. Not. Yeesh, people, we have dozens of things to do we'll be happy to tell you about. I have racks of brochures sorted by theme. There's the blog. The website. Me in person.
And he 'forgot' (see how the quotes imply falsehood?) he had a kid, never mentioned her at all while booking, just showed up and expected you to lump it. He didn't read anything, he just jumped at what might have been the last room in town. (I hate getting those guests. It's all our fault they didn't plan.)
.

How bout simply our inn is not safely child proofed? In actuality LOTS of unprotected stuff including electrical cords and sockets amidst the fragile adult stuff. And tons of
Swallowable sea glass hanging around at kid level.

 

[Madeleine]

You know, I'm not trying to be a know-it-all here. ;-) I just understand your pain. It's an attack and it's wrong for someone to attack us personally if they don't like something about the stay.
I want you to succeed in getting the review removed. I'm trying to read this as an outsider, which is hard to do. I'm pointing out the words that set off alarm bells. Things that make you sound like you're trying too hard to defend yourself.
You've stated you want the review removed. Good. You've said why - personal attack. Good. You've stated you're being held hostage to guests who write bad reviews when they don't want to abide by written policies. Good. Those are facts.
All of those things are what TA doesn't want their reviews to be about..

Oh, no, I totally appreciate your feedback! Totally. Poppa & I did re-read the review without the personal attack and it does take away his off-the wall vindictiveness! So we are now just contemplating responding to the review directly... how does this sound oh-wise-outsider-one?
We thank the reviewer for citing our overwhelmingly positive reviews written by guests who are NOT offended by our clearly written policies. This review was written in retaliation by a guest who is now personally and falsely attacking us, because he ignored our published policy (and local fire occupancy laws) re not accepting children under 12 He and his wife showed up with their 18 month-old daughter on a fully-booked Columbus Day Friday for their reservation. Momma politely re-explained our policy to them, but allowed them to stay here as there was nowhere else available. We are now being subjected to this horrible attack on our business and ourselves because Momma advised them that their toddler must be under supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. This review is full of flagrant vindictive mistruths.
.

OK, edit out the last line. It's obvious. And it sounds spiteful coming from you. Take out 'falsely' as TA won't let that stand anyway. Leave in 'personally'. Uncapitalize 'NOT'.
Otherwise, that's a sane, coherent response to the review.
.

REWRITE REWRITE (I need this oozing negativity gone!)
We thank the reviewer for citing our overwhelmingly positive reviews written by guests who are not offended by our clearly written policies. This review was written by a guest who ignored our published policy re not accepting children under 12. He and his wife showed up with their 18 month-old daughter on a fully-booked Columbus Day Friday for their reservation an hour before check-in. Momma politely restated our policy to them, and we allowed them to stay here as there was little availability elsewhere. Momma advised them that their toddler must be under supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. We are now being subjected to this unjustified personal attack on our business and ourselves.
.

REWRITE REWRITE (I need this oozing negativity gone!) We thank the reviewer for citing our overwhelmingly positive reviews written by guests who are not offended by our clearly written policies. This review was written by a guest who ignored our published policy re not accepting children under 12. He and his wife showed up with their 18 month-old daughter on a fully-booked Columbus Day Friday for their reservation an hour before check-in. Momma politely restated our policy to them, and we allowed them to stay here as there was little availability elsewhere. Momma advised them that their toddler must be under supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. We are now being subjected to this unjustified personal attack on our business and ourselves.

The only change I would make is to change "showed up" to arrived. Or the sentence to" He and his wife arrived on a fully booked weekend with their 18 month old daughter, whom we had not expected.
.

He and his wife arrived unexpectedly with their 18 month-old daughter for a fully-booked Columbus Day Friday reservation.
.

He and his wife arrived unexpectedly with their 18 month-old daughter for a fully-booked Columbus Day Friday reservation.

Be careful, this makes it sound like they didn't have a reservation, "arrived unexpectedly." If I read it right, they had a reservation, but you didn't know they had a baby!
.

REREREREWRITE with Many Thanks!
We thank the reviewer for citing our "overwhelmingly positive reviews" written by guests who are not offended by our clearly written policies. This review was written by a guest who ignored our published policy re not accepting children under age 12. He and his wife arrived with their unexpected 18 month-old daughter for a fully-booked Columbus Day Friday reservation. Su politely restated our policy, and we allowed them to stay here as there was little availability elsewhere, nor do other local B&Bs accept young children. Su did advise them that their toddler had to be under close supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. Rather than simply turning them away for the night, we are now being subjected to this unjustified personal attack on our business and ourselves.
.

Take out the "quotes" that usually indicates something that is false. Take out the fragile antiques and collections. Sounds like you're more concerned about stuff than people.
Just my take on it.
.

Am quoting him from his own words in the review exactly, total truth.. yes, am toying with eliminating the antiques, etc, although it is specifically part of our written policy and our right to protect our belongings that all our guests enjoy and rave about. When leaving he made a sarcastic remark re this that was uncalled for: And I quote: "Sorry about your broken vase".
He was also unhappy that he failed to checked the online availability of our Dinner Package and could not get it. And that they never bothered to check if the Zoo was open (not) and there was nothing to do here for them with the kid, despite our best efforts to make suggestions. The Laundry List of his Failure to Do Due Diligence goes on and on.
.

I'd still take it out.
He was unhappy, as you said, because he failed to plan. His whole weekend was ruined because he didn't bother to do any research.
We get this a lot at this time of year. 'Everything is closed!' Yup. The whole state closes on Columbus Day Weekend. Not. Yeesh, people, we have dozens of things to do we'll be happy to tell you about. I have racks of brochures sorted by theme. There's the blog. The website. Me in person.
And he 'forgot' (see how the quotes imply falsehood?) he had a kid, never mentioned her at all while booking, just showed up and expected you to lump it. He didn't read anything, he just jumped at what might have been the last room in town. (I hate getting those guests. It's all our fault they didn't plan.)
.

How bout simply our inn is not safely child proofed? In actuality LOTS of unprotected stuff including electrical cords and sockets amidst the fragile adult stuff. And tons of
Swallowable sea glass hanging around at kid level.
.

No. Stick to the point. Your policy is x, not your policy is x because...
Don't confuse the issue with extraneous stuff.
Plus, you really don't want to make it sound like everything in your house is fragile. You don't want to scare future guests off.
If you want to tell everyone about the fragile stuff do that on your website.

 

[Momma Smurf]

You know, I'm not trying to be a know-it-all here. ;-) I just understand your pain. It's an attack and it's wrong for someone to attack us personally if they don't like something about the stay.
I want you to succeed in getting the review removed. I'm trying to read this as an outsider, which is hard to do. I'm pointing out the words that set off alarm bells. Things that make you sound like you're trying too hard to defend yourself.
You've stated you want the review removed. Good. You've said why - personal attack. Good. You've stated you're being held hostage to guests who write bad reviews when they don't want to abide by written policies. Good. Those are facts.
All of those things are what TA doesn't want their reviews to be about..

Oh, no, I totally appreciate your feedback! Totally. Poppa & I did re-read the review without the personal attack and it does take away his off-the wall vindictiveness! So we are now just contemplating responding to the review directly... how does this sound oh-wise-outsider-one?
We thank the reviewer for citing our overwhelmingly positive reviews written by guests who are NOT offended by our clearly written policies. This review was written in retaliation by a guest who is now personally and falsely attacking us, because he ignored our published policy (and local fire occupancy laws) re not accepting children under 12 He and his wife showed up with their 18 month-old daughter on a fully-booked Columbus Day Friday for their reservation. Momma politely re-explained our policy to them, but allowed them to stay here as there was nowhere else available. We are now being subjected to this horrible attack on our business and ourselves because Momma advised them that their toddler must be under supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. This review is full of flagrant vindictive mistruths.
.

OK, edit out the last line. It's obvious. And it sounds spiteful coming from you. Take out 'falsely' as TA won't let that stand anyway. Leave in 'personally'. Uncapitalize 'NOT'.
Otherwise, that's a sane, coherent response to the review.
.

REWRITE REWRITE (I need this oozing negativity gone!)
We thank the reviewer for citing our overwhelmingly positive reviews written by guests who are not offended by our clearly written policies. This review was written by a guest who ignored our published policy re not accepting children under 12. He and his wife showed up with their 18 month-old daughter on a fully-booked Columbus Day Friday for their reservation an hour before check-in. Momma politely restated our policy to them, and we allowed them to stay here as there was little availability elsewhere. Momma advised them that their toddler must be under supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. We are now being subjected to this unjustified personal attack on our business and ourselves.
.

REWRITE REWRITE (I need this oozing negativity gone!) We thank the reviewer for citing our overwhelmingly positive reviews written by guests who are not offended by our clearly written policies. This review was written by a guest who ignored our published policy re not accepting children under 12. He and his wife showed up with their 18 month-old daughter on a fully-booked Columbus Day Friday for their reservation an hour before check-in. Momma politely restated our policy to them, and we allowed them to stay here as there was little availability elsewhere. Momma advised them that their toddler must be under supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. We are now being subjected to this unjustified personal attack on our business and ourselves.

The only change I would make is to change "showed up" to arrived. Or the sentence to" He and his wife arrived on a fully booked weekend with their 18 month old daughter, whom we had not expected.
.

He and his wife arrived unexpectedly with their 18 month-old daughter for a fully-booked Columbus Day Friday reservation.
.

He and his wife arrived unexpectedly with their 18 month-old daughter for a fully-booked Columbus Day Friday reservation.

Be careful, this makes it sound like they didn't have a reservation, "arrived unexpectedly." If I read it right, they had a reservation, but you didn't know they had a baby!
.

REREREREWRITE with Many Thanks!
We thank the reviewer for citing our "overwhelmingly positive reviews" written by guests who are not offended by our clearly written policies. This review was written by a guest who ignored our published policy re not accepting children under age 12. He and his wife arrived with their unexpected 18 month-old daughter for a fully-booked Columbus Day Friday reservation. Su politely restated our policy, and we allowed them to stay here as there was little availability elsewhere, nor do other local B&Bs accept young children. Su did advise them that their toddler had to be under close supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. Rather than simply turning them away for the night, we are now being subjected to this unjustified personal attack on our business and ourselves.
.

Take out the "quotes" that usually indicates something that is false. Take out the fragile antiques and collections. Sounds like you're more concerned about stuff than people.
Just my take on it.
.

Am quoting him from his own words in the review exactly, total truth.. yes, am toying with eliminating the antiques, etc, although it is specifically part of our written policy and our right to protect our belongings that all our guests enjoy and rave about. When leaving he made a sarcastic remark re this that was uncalled for: And I quote: "Sorry about your broken vase".
He was also unhappy that he failed to checked the online availability of our Dinner Package and could not get it. And that they never bothered to check if the Zoo was open (not) and there was nothing to do here for them with the kid, despite our best efforts to make suggestions. The Laundry List of his Failure to Do Due Diligence goes on and on.
.

I'd still take it out.
He was unhappy, as you said, because he failed to plan. His whole weekend was ruined because he didn't bother to do any research.
We get this a lot at this time of year. 'Everything is closed!' Yup. The whole state closes on Columbus Day Weekend. Not. Yeesh, people, we have dozens of things to do we'll be happy to tell you about. I have racks of brochures sorted by theme. There's the blog. The website. Me in person.
And he 'forgot' (see how the quotes imply falsehood?) he had a kid, never mentioned her at all while booking, just showed up and expected you to lump it. He didn't read anything, he just jumped at what might have been the last room in town. (I hate getting those guests. It's all our fault they didn't plan.)
.

How bout simply our inn is not safely child proofed? In actuality LOTS of unprotected stuff including electrical cords and sockets amidst the fragile adult stuff. And tons of
Swallowable sea glass hanging around at kid level.
.

No. Stick to the point. Your policy is x, not your policy is x because...
Don't confuse the issue with extraneous stuff.
Plus, you really don't want to make it sound like everything in your house is fragile. You don't want to scare future guests off.
If you want to tell everyone about the fragile stuff do that on your website.
.

Thanks...also for the therapy!

 

[Joey Camb]

You know, I'm not trying to be a know-it-all here. ;-) I just understand your pain. It's an attack and it's wrong for someone to attack us personally if they don't like something about the stay.
I want you to succeed in getting the review removed. I'm trying to read this as an outsider, which is hard to do. I'm pointing out the words that set off alarm bells. Things that make you sound like you're trying too hard to defend yourself.
You've stated you want the review removed. Good. You've said why - personal attack. Good. You've stated you're being held hostage to guests who write bad reviews when they don't want to abide by written policies. Good. Those are facts.
All of those things are what TA doesn't want their reviews to be about..

Oh, no, I totally appreciate your feedback! Totally. Poppa & I did re-read the review without the personal attack and it does take away his off-the wall vindictiveness! So we are now just contemplating responding to the review directly... how does this sound oh-wise-outsider-one?
We thank the reviewer for citing our overwhelmingly positive reviews written by guests who are NOT offended by our clearly written policies. This review was written in retaliation by a guest who is now personally and falsely attacking us, because he ignored our published policy (and local fire occupancy laws) re not accepting children under 12 He and his wife showed up with their 18 month-old daughter on a fully-booked Columbus Day Friday for their reservation. Momma politely re-explained our policy to them, but allowed them to stay here as there was nowhere else available. We are now being subjected to this horrible attack on our business and ourselves because Momma advised them that their toddler must be under supervision at all times as our other guests were expecting a peaceful childless getaway at our inn full of fragile antiques and collections. This review is full of flagrant vindictive mistruths.
.

OK, edit out the last line. It's obvious. And it sounds spiteful coming from you. Take out 'falsely' as TA won't let that stand anyway. Leave in 'personally'. Uncapitalize 'NOT'.
Otherwise, that's a sane, coherent response to the review.
.

Sane? Whose sane at this point of Day 115 in a row? In the past 10 days we did 58 out of 60 rooms. I literally went to bed last night counting the number of new guests walking through our door between now and next weekend, before we leave for Cali. Praying that THEY would be Sane. I almost needed my inhaler this morning when I read this. Have only had one cup of coffee, and my blood pressure is about to over percolate!!
.

dont' get me started 95% occupancy on 11 rooms for 5 months now! definitely not objecting to the money as am building an extension on the back in December and may be able to pay for it without a loan - but was nearly in bed at 8pm yesterday!