Madeleine
Well-known member
- Joined
- Sep 29, 2011
- Messages
- 7,990
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Put out the sign showing check in times earlier today. Had some long time guests show up & ring the bell, luckily I saw them out the window so went and opened the door. We had a good chat. They left. Went back to cleaning. Doorbell rings again so I quick looked out the window and saw Canadian plates on the car and went back to the door.
BIG mistake. Not our friends. Grumpy people who want to check in NOW. And are very upset when told they can't as the rooms aren't cleaned. He went off in a huff saying he'd never heard of such a thing not being able to check in early. (Yes, he knew he was early.)
OK, this is NOT our target demo. We do not target this age group/economic group at all. We just happened to have a room open when they looked last night.
Kind of goes along with everything JB posts all the time about finding your market and going after them. We don't market to this demo. We don't want this demo. But we get them when we're the only place with a room.
And it's an epic fail every time. They wanted a hotel. They all want a hotel.
If there is more grief when they come back I will refund them and send them away. There's another B&B down the line that caters to this market. They will be much happier there.
BIG mistake. Not our friends. Grumpy people who want to check in NOW. And are very upset when told they can't as the rooms aren't cleaned. He went off in a huff saying he'd never heard of such a thing not being able to check in early. (Yes, he knew he was early.)
OK, this is NOT our target demo. We do not target this age group/economic group at all. We just happened to have a room open when they looked last night.
Kind of goes along with everything JB posts all the time about finding your market and going after them. We don't market to this demo. We don't want this demo. But we get them when we're the only place with a room.
And it's an epic fail every time. They wanted a hotel. They all want a hotel.
If there is more grief when they come back I will refund them and send them away. There's another B&B down the line that caters to this market. They will be much happier there.