I hate bothering John with questions that I think I should be able to figure out on my own. So I'll bother y'all instead
Does anyone know if RezKey has the ability to notify you of a repeat guest booking? For instance, if someone books that has stayed with you before, does the program have the ability to recognize that name and flag the new reservation somehow? So when you are looking at the new booking, you'll know that they are repeats?
I swear that I have early onset Altzheimer's at the age of 47. I just had guests arrive that have stayed with me two times prior (granted, several years ago, but still), and I am so deeply embarrassed when they tell me they've stayed before. This has happened before - a couple of times. I hate for people to feel they weren't important enough to remember, but I've had memory issues for twenty some years, and I just don't retain anything that isn't repetitive. If their name is flagged somehow, then I'll at least greet them as though I remember them, and then certain things may come back to me as I speak to them more. But that initial greeting is so important, and I feel like an idiot. Please tell me someone else has this problem?
Does anyone know if RezKey has the ability to notify you of a repeat guest booking? For instance, if someone books that has stayed with you before, does the program have the ability to recognize that name and flag the new reservation somehow? So when you are looking at the new booking, you'll know that they are repeats?
I swear that I have early onset Altzheimer's at the age of 47. I just had guests arrive that have stayed with me two times prior (granted, several years ago, but still), and I am so deeply embarrassed when they tell me they've stayed before. This has happened before - a couple of times. I hate for people to feel they weren't important enough to remember, but I've had memory issues for twenty some years, and I just don't retain anything that isn't repetitive. If their name is flagged somehow, then I'll at least greet them as though I remember them, and then certain things may come back to me as I speak to them more. But that initial greeting is so important, and I feel like an idiot. Please tell me someone else has this problem?