Here is our response (I had to make it more personal, since we did interact with them a lot when they stayed here):
And I incorporated a great supportive article that I found on the Trav Channel site!
We are so sorry to hear that you and X have encountered "#Bs" in your home and we appreciate your sharing your concern with us.
Like other 1880s homes with door and window screens, and lots of old building cracks, there will always be the likelihood of harmless bugs of some kind in all of our rooms, but we assure you that in nine years and over 10,000 guests no one has ever encountered a #B here.
We do all the daily housekeeping ourselves and use a two-tiered white mattress cover system that allows us to prevent and monitor any unusual activity. In addition, once our guests left the room today we did a more thorough magnified inspection of the mattress seams, interior box frame, drawers, etc. If there were #Bs when you were here 4.5 months ago, by now there would be vast deposits of fecal stains, blood smear residue, nymph and egg carcasses, etc, and the entire Inn would have been infested as all of our laundry is co-mingled. AND everyone would be being bitten! Since April 26th, there have been over 100 different guests in the X room (one who stayed an entire week) plus another 500 guests in other rooms. Not a peep.
As you know, #Bs are found everywhere and prefer dark places. The laptop bag cozy hideaway may not even have been the initial point of entry. These critters "travel" and spread many ways. Here's an excellent article written by the Trav-- Channel:
Top 10 #B Infestation Spots
You’ve heard all about #Bs in hotels, but did you know they’re also hiding (and waiting to hitch a ride home with you) in these common public places? #Bs are smaller than a grain of rice, but visible to the naked eye. So be on the lookout, and check out the top 10 places to accidentally pick up#B.
Public Libraries
Crawling into bed with a good book has taken on a whole new meaning if you’re borrowing books from the public library system. Before you head home with a stash of bestsellers, check the pages and spines for #Bs circulating from one reader’s home to the next.
Retail Stores
From clothes to furniture,#Bs are just waiting for moving day. In the summer of 2010, retail shops around Manhattan were closed for fumigation when #Bs were found hiding out in the goods. Investigate any possible purchases for unusual stains and shake out clothing before bringing it into the house.
Movie Theaters
You may catch more than a matinee at your local Cineplex. With cushy, upholstered seats and plenty of human hosts, the movie theater is prime real estate for #Bs looking for a meal. Limit the personal belongings you bring with you to avoid bringing home your own critter horror show.
Planes, Trains and Buses
All kinds of people take public transportation, and #Bs ride for free on planes, trains and buses. #Bs are small and hard to detect, so it’s unlikely you’ll see the pests getting cozy in your seat. However, you can take precautions when you return home -- don’t place your bags on your bed, and closely inspect your belongings when you unpack.
Daycares, Schools and Colleges
Stuffed animals, cubbies and dorms are incubators for all things gross, and #Bs are spreading along with the rest of the germs among students and roommates. Kids in daycare share their cots and beloved toys from home. College kids bring home their laundry and #Bs. Check in with the school director or resident advisor for reports of a #B invasion.
Places of Worship
Is nothing sacred? Clearly not for #Bs who have been known to congregate in the holiest of places including temples, churches and religious meeting halls. Know how to spot a #B, and don’t let your guard down, even when offering up a prayer and gathering with like-minded worshippers.
Business Offices
The newest agenda item for many businesses is battling #Bs that are just as likely to nestle into the carpet or furniture in the boardroom as they are in a bedroom. With clients and packages coming and going, #Bs may move into an office space traveling on backpacks, briefcases, boxes, business suits or casual Friday clothing.
Laundry Facilities
If you’re sorting and folding in shared spaces, there’s more to worry about than mixing your lights and darks, as #Bs invade even the cleanest spots in town. #Bs victims are often instructed to wash and dry infected clothing and personal belongings using extremely high heat. Avoid cross contamination in the laundromat by keeping your dirty laundry to yourself, investigating tables and chairs, and using the hottest washing and drying temperatures possible.
Hospitals and Nursing Homes
#Bs don’t discriminate against the sick or the old, and to prove this point, hospitals around the country had to quarantine patient rooms and triage centers in late summer and fall 2010 to deal with #Bs. You won’t likely have time to investigate beds and furniture if you get sick, but rest assured, #Bs do not carry or spread disease.
Consignment, Thrift Shops and Yard Sales
Forgo the bargain-hunting and splurge on new goods to avoid bringing home #Bs. If you just can’t pass up a sale, at least try to stay away from used mattresses, bed frames and headboards. You may save money, but professional treatment for a #B infestation can set you back thousands of dollars.
We hope that you and X are able to get back to normalcy soon and will continue to have fond memories of being here at X.
Take care,
X&Y.