Success! "Is this a family home?" was the second question, mixed right in with my spiel. I think I was on "Help yourself to maps & brochures" when it came flying out of their mouth. I mean, really? Obviously not listening to me or they wouldn't have asked that question. So my response was "This is an investment property for me" (I couldn't remember the exact words to use!), then I went right back to what I was saying.
I got back to my speech and "Do you live here?" came next. I realize that's not really a personal question - some people do care that the owner lives on site. So I answered "Yes, we do, but the best way to reach us is by cell phone. I'll give you that number in just a moment." I think I came across personable, but more business like than I usually do. I also showed more of an interest in them and why they were visiting here, and asked more questions than I normally would.
So.....Avoid, Deflect, and Reflect (it back to them) is my new motto. I'm anxious to practice it more and get even better! LOL.
BananaE29 said:
So.....Avoid, Deflect, and Reflect (it back to them) is my new motto. I'm anxious to practice it more and get even better! LOL
After all this discussion guests checked in walked into the room talking and sat down. One on the sofa and one of the bed and kept talking! I am my own worst enemy. I had to laugh (inside) as they held me captive AND I was still
outside the door trying to put this into action!
I actually felt guilty trying to escape them. They are really nice people and were being friendly.
So all that say, do what you have to do when you feel the way you feel. I walked back down the stairs shaking my head saying "So much for that!" and laughing. Now I know what their son does, how their dog died and more!
Thanks a lot for the deflect advice innmates!
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