Recent content by Kailin

I would say our guests are very travel savvy as well, but they seem to be much more word-of-mouth oriented. By our internal tracking 50% of our new guests are recommended directly by a friend or family member. To be sure we do get folks who say they found us on TA, but they just never seem to...

All of our best guests have never even heard of TA. They have a life! It's the ones with far too much time on their hands who sit and review every little detail...thankfully we get very few of those. The very thought of asking a guest for a review or even mentioning a review just makes me...

Thank you! These are wonderful words of advice. And I actually do have the "Attracting Perfect Customers" book and we have done the exercises in it and I feel it is helpful. Time to rework those and refocus. Ok, I'm letting that idiot go now...he doesn't even deserve a response, the picture...

Cheers PT!

Wow, got into this one way too late. I don't find Crystal B. condescending at all, she is simply stating what works for her. MT, I whole-heartedly share your dislike of confrontation, but even more than confrontation I dislike feeling like a chump...which is how I felt after I "let a few...

Great point! I just wish these were the people who wrote reviews, but they never are!

I don't think so, he describes the specific room by name and has all the other details right. I'm not sure what he was looking for on the windows, we have hardwood blinds so maybe he didn't realize you have to twist the stick to close them. I'm really stumped, sitting here going through all my...

Thank you all for the support. My husband laughed out loud when he read the review, he has that great ability. I'm trying to learn it, and in the meantime I'm taking Swirt's advice on that wine! I think part of what's bothering me is that we really can't place the guest. The review says it...

Sorry if I started the thread in the wrong place...can I move it? Not sure how all the dealies work on here... Never mind, think I got it right...

I have read the extensive threads here on the subject of online reviews. I know on an intellectual level that any bozo can sign up for a TA account and write whatever they please about any property on the planet. I also know that there are ways to professionally deal with a bad review, so this...

I would just squeeze in an extra chair next to Mom or Dad and not worry about a full place setting. Or just ask the parents what they'd like to do. And I feel for you, I hate these kinds of things too...expect no consideration for you, the house, the rules, etc. We're on vacation!

Yes! We started this because we have many repeaters, and I wanted to be sure they were getting at least a little bit of variety. I just write in my schedule book what I served for each morning.

Just my two cents, from a location that gets a fair amount of last minute calls and walk-ins...I have just never felt good giving a discount. Personally, when we travel, would never ask for a discount, and I just consider it tacky that someone would even ask. We have our rooms priced to what...

Doesn't he know b&b physics? The minute he sits down and you go to prep for one the rest of the herd will come stampeding down!

$25 cancellation fee outside the grace period. No one even asks about it. You need to cover your costs if you run a deposit for the person who cancels, plus cover the cc fee for the next person who re-books the room. It doesn't help you this time but helps you for future reservations.