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  1. M

    Reservation Key property rewards Program?

    This is an awesome idea! I love this forum:)
  2. M

    Diabetes, needles & insulin shots at the breakfast table

    Are there any laws stating what has to be done with the needles? My dad was a diabetic and had to give himself shots and constantly take his sugar via a needle prick. I did the same when I was pregnant with gestational diabetes, but it never occured to either of us that there may be laws in...
  3. M

    Inn the news Aug 9, 2012

    Unfortunately, this is typical Baltimore. Would be a beautiful city if the crime was taken care of.
  4. M

    TA review

    I understand doing it for someone that booked say last week, but if someone booked 3 months ago at the higher price, no store would give a price difference for an item that long ago.
  5. M

    TA review

    I wouldn't answer it. We don't reply to TA reviews. However, a question as to what to tell the guests if anyone questions the price difference for discounts, what is an accurate response? We recently lowered our prices however, we kept the quoted prices the same for the guests who have already...
  6. M

    how to deal with guest claims maid for stolen item

    We have a registration form that all of our guests sign upon checking in and one of the things covered by it is that we are not responsible for lost items.
  7. M

    Is the heat affecting your reservations?

    It's been 95+ but with the humidity the heat index is 105+ here in PA but we have our AC cranking and when we give tours, the guests feel how nice it is inside and almost always book for the night.
  8. M

    First Natural Disaster at the Inn

    Wow. Glad all is ok!! We got the whole shebang here. The lightening was crazy! We were outside and my back was turned to the trees and it flashed then cracked in my ear. My family grew really quiet as I screamed. It apparently struck within several yards of us. Glad I didn't see it. Haven't had...
  9. M

    Guest damages

    I had seen the innkeeping for dummies and I honestly laughed when I first saw it. But now that I am doing all sorts of things blind sighted, I actually think I am going to get this. I had seen the seminar. Not to far from me. It's something that I want to discuss with the owners about possibly...
  10. M

    Guest damages

    I am in South Central Pa. Is there a such thing as an online program?
  11. M

    Guest damages

    Where are there such courses that can be recommended?
  12. M

    Guest damages

    Yes, she was an employee, as am I. The reservation system figures everything out for me when they book. It tells me the cost, number of nights etc so that part is easy. I just don't know what details are sent in the automatic email confirmation. A behind the scenes staff member helps me out by...
  13. M

    Guest damages

    Wow. Ok. LOL. Long story short, the previous inkeeper took care of all of this. I have stepped up for the majority of her place and I have never worked for nor stayed in a bed and breakfast until last July but I started as a housekeeper and have since then moved up. I have found that I...
  14. M

    Guest damages

    I have seen on the forums of others talking about a guest registration form, however I do not know what all to put in it and how to word it. Is there a sample or suggestions on how to create one? As of right now, guests just go online to make a reservation or call and then pay when they come. We...
  15. M

    Guest damages

    Hello all! I am new to the forums as well as to the world of bed and breakfasts. I am learning as I go and I am wondering what does everyone do when a guest damages something in their room? We had a guest stay this weekend that must have at some point used an iron in the room and laid it down...
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