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My dilemma! The third party booking brings us 20-25percent of our total revenue. I set up Tripconnect as well at limited fund to see how things goes both ways. we have to pay one way or another!l

We paid for tripadvisor to list our property (photos, management response etc...) on their website. However, when we click on our photos, they direct us to the third booking engine instead of our direct website. I feel that we are somewhat being cheated. I called them and complained about this...

We have a few times where they sneaked them in at night after hours. One lady sneaked in 7 kids with here at night for the soccer tournament...until the morning they checked out we realized how many of them in the room.

Our goal is keeping the rest of the guests comfortable. Our rooms are large, so we keep the maximum occupancy of 3 with the rollaway. However, the parents don't count their kid as another person, specially the little ones. They don't walk, they love running specially the rooms upstairs. We...

Yup...that topic again :) what's your advice regarding guests who violate the maximum occupancy? We can't keep throwing guests out all the time? We have not thrown out anyone yet. Thank you

We wish we have known before they booked and we would definitely saying our inn is not the place. They booked online 2 rooms out of our ten.

The paying guests have a bachelorette party and have a whole bunch of friends come over. I hate those parties at our inn. We are not a house but a 10 rooms inn. They ruined my night every time.

What are your stories? They got mad at us because we asked them to speed up their check out an hour and half pass check out time We asked them to return our nice pillow and take back their old nasty one that they switch out Because they don't get 24 hours at your inn for a one night stay...

Recently had non paying guest of a paying guest at our inn park in parking space reserved for paying guests with disabilities. The non paying guest of the paying guest had a valid disabled hangtag. Because this person was not a paying guest and all handicapped designated spots are reserved for...

Thank you! We seriously dont know what's going on with the guest either. Her family booked 2 nights for her and ran off until she checked out only coming back to find her misplaced cc. She wanted to move to different room each day, only get out of her room at night wandering around...she came...

Can I refuse to have the room the weird guests? We have someone staying with us and does not like the first room, wanted to change room again on second night, just plain weird like they camp in the room all day, take lots of food and drink from breakfast area....how do you refuse to have them...

Thank you for all your suggestions! I did mentioned to the manager about taking photos before having the maid cleaning up the place, but it was too late. Lessons learned!

Do you charge the guest on their credit card after they check out if the room is a big mess with vomit all over the place? What the appropriate amount? And after you charged on the card, what are their reactions and the legitimate responsees to fight chargeback from credit card company? Thank you!

We had the same problem last week...we don't take deposit or fully charge until day of arrival. This woman booked the most expensive room for 2 nights and no show. We called her several times the next day and no answer. We tried to charge to credit card, and it was declined.

Thank you for all the advices and sharing your experiences. I'm so glad to find this forum.

Our Inn opens for business for 5 years and we never had one incident of stolen item. One of the guests lost her pair of shoes (she stated it worths 250) and claimed it on our maid and wanted us to pay for her loss. How do you deal with this sort of situation? Thanks in advance for your advices.