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We are a small boutique inn of 20 rooms, located in a small town about 10-12 minutes from 2 medium-sized cities, 30 minutes from a larger city, and 12 minutes from an interstate. We are looking to fill the typical Sunday-Thurs voids and believe it may now be time to "invest" in a CRS...

Recently the temps have risen, so the a/c has been used more of course. Well, I'm not fond of wasting energy, so a few mornings ago I when I discovered, upon getting the morning "porch paper", that it was cool out, I opened a couple of doors. A little while later, a guest comes out to breakfast...

We're looking to replace mattresses this year (not convinced of the need to replace box springs though.) It's quite dizzying with all the S brands, the off-brands, the store brands, etc. Can some of you chime in and share what great mattresses you have had recent success with? We really...

We had a lovely phone call yesterday "Hi....this is (NAME) and we're reaching out (such a non-threatening, warm-and-fuzzy term...)to (your property) from Yel p! Are you familiar with us? Blah blah blah. OOOOOO...they can give us a premium position for only $300/month. So tempted.....not...

Having a larger (20 room boutique inn) we have just signed on to Res Nexus that provides flexibility that Res Key couldn't do for us - though it IS fabulous. Are there any hints, tips, suggestions, or things we should know as we learn it. There's alot of stuff here, especially for marketing...

We really do try our best to garner positive Trip Adv reviews. Honest. Occasionally there's a negative. Overwhelmingly there's the positive. Then there's THIS one....which is psychotic: "Stayed here for one night. Pleasant, very clean, and staff is very helpful and friendly. Quiet, nice size...

So...guest comes out to the front desk here and says "Wow, the folks next to us are really loud". I look at the rez screen. She's in a connector. "So sorry, mam....but it DOES appear that you are in a connector with your friends on the other side". "OH" she say, not that side, the OTHER...

We are turning over every stone before we change direction with our website/hosting/booking engine revision. While we CAN just purchase a template (WordPress/Responsive), upload to a host, and manage it from there, we have reviewed RezNexus and now we find an Acorn Internet Services. We see...

At the risk of misplacing this question on the wrong thread - we are now reviewing the Customer Relations Marketing concept (CRM) and wondering what (if any) of you have integrated some type of formal marketing/guest follow-up program to cultivate your customer bases. We are aware of Constnt...

We're still looking at suitable options cost/benefits considered. Anyone have experience with WebReserv ? http://www.webreserv.com/demosites/webreserv-booking-system-demos.html Thanks.

Where our inn does business there exists a State SALES Tax and a County HOTEL/BED Tax. In my anticipation of using ResKey as my PMS, I only see one box for "Exempt". Either taxable or non-taxable. Unfortunately, County Taxes (where I am anyway) are applied REGARDLESS of non-profit or not. So...

OK....into the Guest Room and off the booking engine/website headache. We're needing to update our room appearance (20-rooms, all use same look). We've been admonished here that Hotel Impossible frowns on floral (even though our comforters are tasteful in color, not ugly prints). So...if you...

Greetings everyone. We just discovered Innspiring this morning while searching "booking engine reviews". I do hope that this forum can give us some direction. Our 20-room inn (small independent boutique hotel actually) has used RoomMaster 2000 since 2001. Local server PC. No online...