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A have a very pregnant young lady who had booked for only one night for a wedding and I gave them a free early check-in to get ready for the wedding. This AM JUST before breakfast, she takes me aside and describes a night in hell in one of our nicest rooms and says they are leaving without...

Just wondering if there is anyone out there who wants some mutual weight loss support. I am astounded at myself over my newfound willpower. It seems I can make endless batches of fudge, chocolate chip cookies, butterscotch bars, lemon tea cakes, cinnamon rolls, coffee cakes, muffins, etc. and...

MasterCard xxxx xxxx xxxx xxxx Please call Webervations Support (740-380-3807) for Credit Card number Access Something like the above is what I see now on all my reservations instead of having the cc# readily accessible. So I'm supposed to call a long...

Looked for a topic on products for our B&Bs, and did not see one. I hope I didn't tuck this into the wrong place. I had a guest last week who noticed our no candles policy and she showed me her catalog of electric candles. I'm scent sensitive so I don't really get too excited about candles or...

I just filled in a reservation form for someone over the phone and discovered this on the page that the customer sees after the form is completed. It kind of ticked me off. I'm hoping to sell add-on packages and gift store items to my customers and send them to the businesses in town that I know...

Can't log into Webervations this AM because of a very glitchy new security feature. They are asking for answers to 3 questions to verify the user. First two questions are from Webervations and in my case they are the same two questions. Then you make up a third question and answer. Tried to...

We've only had a few PITAs, but when we do have one, we comfort ourselves by making a preliminary diagnosis just so we can figure out WHY people act the way they act. Last night, we had a definite Narcissistic Personality Disorder. You know, the kind that sing "I am the world..." to themselves...

Please advise me what is the right thing to do here. Out of state 4 night guest is coming for a college symposium. Keeps me up on her progress toward check-in through her blackberry. First, her flight is delayed about an hour or so. Then when she arrives in our state, they've lost her luggage...

Ruh-oh! One of my daughters just moved in temporarily after finishing her master's degree and I mean just last night. When she lived with us prior to college, we were not a B & B, and usually on holidays, we just have family, since we have a big one. So, she's not used to considering guests'...