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I have had 2 bogus reviews, we only have 8 rooms so it is easy for us to check whether we have had guests staying with us, ( we are also an activity centre so do not have to rely on our hotel guests for income) these people have actually stated that they have stayed with us so not just knocked...

Absolutely, the concept is great but TA need to accept that not all guests are angels, they need to accept that there are 2 sides to every story and allow hotels to defend themselves.

I had 2 "ladies" stay at my hotel, they had sent me many emails prior to there arrival asking for me to arrange activities I.E. climbing, cycling etc which I did. When they booked they paid a small deposit to reserve the room for 4 nights, I sent them a confirmation email stating that the...

You cannot post a management response as Tripadvisor will not allow you to defend yourself, they have virtually no rules for "The guest" but make it impossible for the establishment to defend themselves, look at tripadvisors rules on this.