I can tell you that, after their stay, my second guests e-mailed a full page of compliments followed by a full page of suggestions, and I was especially happy to get the suggestions, because I want things to be right, and I know I don't have all the answers myself.
Sure some of the suggestions were not reasonable, but most were, and I've been working in the weeks since to make them happen. Sure you're busy with other things in those first weeks, and in all the following weeks, but that doesn't mean you can't keep up with a "punch list" of suggestions, and get to them as you can.
I've had more suggestions since those first ones, and every single one was like gold to me.
But, like all the innkeepers who come here to share and to learn, I care. I want my guests to have the best experience I can give them. Unfortunately, every new business owner doesn't care as much as Innspiring business owners!.
During our first month here guests would ask (and they still do) how long were we doing this. For the first few days I looked at the clock and said, 'Oh, about 52 hours now.' Chuckle, chuckle.
The first month was when we got a lot of unsolicited advice. Like changing our name to something that started with an A. Or a number.
And the list went on from repricing our rooms to what amenities we should add to how we should serve breakfast, etc. That list is still in the back of my mind and every once in awhile I find a way to add one of those amenities.
The first couple of times it was hard because we were up against the memory of the PO's who everyone loved. Then I just tried to take it as people wanting us to succeed. (I wasn't always successful viewing it that way because of the way it was presented to me.)
I think if I had egregious spelling errors on my website I would want to know. Which is why I thought to tell the restaurants.
.