Tim_Toad_HLB
Well-known member
- Joined
- May 8, 2009
- Messages
- 585
- Reaction score
- 0
Based on input from guests that volunteer the information, these are a few reasons we've been given over the years for why some folks won't use an online reservation system. There doesn't seem to be a hard line on age, income, demographics on who and why, but some similarities do exist. Older, less computer savvy folks seem to prefer a telephone call. First time B&B guests with questions or doubts also seem to at least email first with questions. Then if still unclear, will also call more often than just book online.
1. Security concerns about their CC information and ecommerce in general.
2. Wanted a few questions about different rooms, amenities, our location, etc. answered first before commtting to a particular room.
3. Doubts about what kind of response time they could expect from us if booked online.
4. Lack of computer proficiency or access.
5. Wanted to confirm availability of room due to doubts about the timeliness of updates of the calendar, rates, eligibility for specials, discounts, etc.
6. Wanted to confirm that we actually are as nice and helpful as they read about in reviews.
7. Wanted to ask about flexibility on age restrictions for children and explain how well behaved and B&B savvy their kids are.
1. Security concerns about their CC information and ecommerce in general.
2. Wanted a few questions about different rooms, amenities, our location, etc. answered first before commtting to a particular room.
3. Doubts about what kind of response time they could expect from us if booked online.
4. Lack of computer proficiency or access.
5. Wanted to confirm availability of room due to doubts about the timeliness of updates of the calendar, rates, eligibility for specials, discounts, etc.
6. Wanted to confirm that we actually are as nice and helpful as they read about in reviews.
7. Wanted to ask about flexibility on age restrictions for children and explain how well behaved and B&B savvy their kids are.