GoodScout
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- Sep 25, 2012
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Boo continues to try and get ahead of its horrible reputation for cancelled reservations ... and half-asses it. To quote Ron Swanson, "Never half-ass two things. Whole-ass one thing."
Here's their email:
We know cancellations can have an impact on your business. To help you save time and keep your availability open, we’re making a few changes to when and how we show your free cancellation rates to specific customers that are highly likely to cancel.
This will affect only customers that have made multiple reservations for the same dates and have a high likelihood to cancel rate. They will only see your non-refundable rates, or be offered a shorter timeframe for free cancellation.
We hope that these changes will reduce the number of cancellations you receive.
If you don’t want us to make the above changes, no problem – just opt out below.
So they're going to take "free cancellation" off of some of the worst customers, or more likely, just give them a slightly shorter window.
There's only two types of people who make multiple reservations for different places for the same date: Travel agents and hackers. And travel agents are like dinosaurs.
Here's their email:
We know cancellations can have an impact on your business. To help you save time and keep your availability open, we’re making a few changes to when and how we show your free cancellation rates to specific customers that are highly likely to cancel.
This will affect only customers that have made multiple reservations for the same dates and have a high likelihood to cancel rate. They will only see your non-refundable rates, or be offered a shorter timeframe for free cancellation.
We hope that these changes will reduce the number of cancellations you receive.
If you don’t want us to make the above changes, no problem – just opt out below.
So they're going to take "free cancellation" off of some of the worst customers, or more likely, just give them a slightly shorter window.
There's only two types of people who make multiple reservations for different places for the same date: Travel agents and hackers. And travel agents are like dinosaurs.