notAgrandma
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We have a 14-day cancellation policy for "regular" reservations and a 30-day for holidays, special events, and group bookings. I know innkeepers have heard it all when it comes to reasons guests cancel - personal illness, death in the family, travel issues, job loss, and even "scheduling conflicts". How strict are you about sticking to your cancellation policy? Do you make any exceptions? Perhaps provide a refund in the form of a gift certificates during extenuating circumstances?
I struggle with this because I want to be compassionate, but I've also been lied to numerous times. Hotels have nonrefundable special rates, but regular bookings usually have up to 24 hours before arrival to cancel. Airline tickets are nonrefundable. Concert and sporting event tickets are nonrefundable. Why are innkeepers often expected to be the exception?
I struggle with this because I want to be compassionate, but I've also been lied to numerous times. Hotels have nonrefundable special rates, but regular bookings usually have up to 24 hours before arrival to cancel. Airline tickets are nonrefundable. Concert and sporting event tickets are nonrefundable. Why are innkeepers often expected to be the exception?