ukmaineiac
Well-known member
- Joined
- Jul 21, 2009
- Messages
- 286
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Just had a guest cancel a room for tomorrow night.
He knows the policy and didn't argue when I told him I would have to charge him for the entire stay.
The room was booked by his BIL who (JUST within the valid cancellation policy time) changed his stay from 4 nights to one night - so no penalty.
BIL is still staying for that one night.
The BIL did the same thing to me last year - turned a four room stay into a one night stay
At this time of year it's not as if I've had to turn people away because the room was already booked - so I haven't "lost" business
So WHY the heck do I feel so bad about charging him. Honestly, it's so much easier when they whine and moan and try and get out of it. Yes, I'm pretty sure they would be back (they're having a boat built). No, I'm not sure whether this will "sour" them to us (I feel like it must). Yes, this time of the year the money counts most.
I guess I know the answer but I feel like a heel. I've never gone the GC route before but maybe that's the way to go?
He knows the policy and didn't argue when I told him I would have to charge him for the entire stay.
The room was booked by his BIL who (JUST within the valid cancellation policy time) changed his stay from 4 nights to one night - so no penalty.
BIL is still staying for that one night.
The BIL did the same thing to me last year - turned a four room stay into a one night stay
At this time of year it's not as if I've had to turn people away because the room was already booked - so I haven't "lost" business
So WHY the heck do I feel so bad about charging him. Honestly, it's so much easier when they whine and moan and try and get out of it. Yes, I'm pretty sure they would be back (they're having a boat built). No, I'm not sure whether this will "sour" them to us (I feel like it must). Yes, this time of the year the money counts most.
I guess I know the answer but I feel like a heel. I've never gone the GC route before but maybe that's the way to go?