Good afternoon,
We have received attempted claims in the past from our bank & have always responded within the requested time frame with the appropriate documentation (unsigned charge slip copy, copy of email with policy sent to guest, etc.) & have never had a credit card chargeback return the money to the client.
Recently over a holiday weekend we had 2 couples traveling together cancel on the day of checkin. As per our policy, they were charged the remaining balance for a cancellation within 48 hours of the booking. They were told verbally when making the reservation, emailed, & additionally, our policies can be found on our website.
The bank is now stating that because their slips were unsigned (as were others in the past)-again, no-show day of booking, so OF COURSE no signature-they gave the money back to the client.
Has anyone else run into this problem? Any alternatives (bank unable to provide any).
Thanks!
We have received attempted claims in the past from our bank & have always responded within the requested time frame with the appropriate documentation (unsigned charge slip copy, copy of email with policy sent to guest, etc.) & have never had a credit card chargeback return the money to the client.
Recently over a holiday weekend we had 2 couples traveling together cancel on the day of checkin. As per our policy, they were charged the remaining balance for a cancellation within 48 hours of the booking. They were told verbally when making the reservation, emailed, & additionally, our policies can be found on our website.
The bank is now stating that because their slips were unsigned (as were others in the past)-again, no-show day of booking, so OF COURSE no signature-they gave the money back to the client.
Has anyone else run into this problem? Any alternatives (bank unable to provide any).
Thanks!