Does no one read anything?

Bed & Breakfast / Short Term Rental Host Forum

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Joey Camb

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Had this twice this week!!! I have booked wed to sat nope you have only booked wednesday as we only had the wedneday! what an idiot. and then had another group insisting they had booked a single as well but they hadn't does everone just make things up in their heads!
 

Alibi Ike

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They booked what they wanted whether you had it or not!
 

Breakfast Diva

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NO ONE READS!
We have another dog situation, but fortunately, we were able to work with this couple to make things ok. I have now bolded our pet policy on our website and confirmation letters. Years go by with no problems, then wham! Two in a month.
Are we innkeepers the only ones who read policies or know how to make an online reservation? I'm so frustrated!
 
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