birdwatcher
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- Feb 22, 2009
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Im just the Innkeeper and the owner makes most of the business decisions-no problem I can deal with that, but if you as an owner (not doing the Innkeepeing at all) should at least tell your empolyees if you will increase or decrease the prices of your rooms. We have b&b. you know what...for the expedia, hotels.com etc to fill up the rooms, so if the "guest" or the middle company calls to cancel the reservation we can only say that we will or we won't, now the first company (that has contracted with the bed and breakfast) should send you a cancelation right? and insists that we CALL THEM and not the guest to resolve any cancelation or disputes-but as all of you know its the weekend right? ARE THEY THERE? no they are not so what do we do in the meantime about a guest that called here first to see if we had two rooms, no i say to the guest, we only have one but because its not my responsibility (or the owner said its not) to make sure that the first company that the b&b made the contract with has no rooms available. The guest in turn goes to that site and books the two rooms I SAID I DIDNT HAVE, so i try and call the first company and because its a Sunday they are CLOSED, so it leaves me no choice but to call the guest, then the middle company calls and asks the same crappy question -NO we say we only have one room and we are not going to honor this reservation-PERIOD.
So Monday comes and YOU KNOW WHICH COMPANY calls us and tells us NOT TO CALL THE GUEST-but i say you are closed! so now we have the same problem today, we know that the middle company has called several times to cancel this reservation, we tell them we cannot really cancel the reservation without an e-mail from the first company to cancel it and we would be happy to send a gift certificate to the guest but we cannot cancel the reservation (now this has been going on for a week now). We are now waiting to see if this guests shows up which we know they wont and we did not receive a written cancelation and the big gorilla is closed...so WHY!?! doesnt the big gorilla have an emergency number for their client that PAYS to be serviced? Ok-thanks for letting me vent....if i were the owner i would not give this big gorilla 20 or 30% of my reservation and not be able to talk to anyone when weekends are the busiest times... UGGGGHHHH
So Monday comes and YOU KNOW WHICH COMPANY calls us and tells us NOT TO CALL THE GUEST-but i say you are closed! so now we have the same problem today, we know that the middle company has called several times to cancel this reservation, we tell them we cannot really cancel the reservation without an e-mail from the first company to cancel it and we would be happy to send a gift certificate to the guest but we cannot cancel the reservation (now this has been going on for a week now). We are now waiting to see if this guests shows up which we know they wont and we did not receive a written cancelation and the big gorilla is closed...so WHY!?! doesnt the big gorilla have an emergency number for their client that PAYS to be serviced? Ok-thanks for letting me vent....if i were the owner i would not give this big gorilla 20 or 30% of my reservation and not be able to talk to anyone when weekends are the busiest times... UGGGGHHHH