Proud Texan
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When we take a reservation, we pre-authorize the card for the full amount. This is not an actual charge, but the guests funds are temporarily unavailable for the specified amount.
We say we take "one-night's" fee up front as a deposit with the balance due on departure. We have had a couple of people question this because I'm guessing that they are using debit cards and are living off a small balance. I can see how a hold on funds would impact them.
How do others handle credit card deposits. Do you pre-authorize or actually make the charge?
We say we take "one-night's" fee up front as a deposit with the balance due on departure. We have had a couple of people question this because I'm guessing that they are using debit cards and are living off a small balance. I can see how a hold on funds would impact them.
How do others handle credit card deposits. Do you pre-authorize or actually make the charge?