This rarely happens, but when it has I will reissue another GC for the difference, or allow them to use the balance towards items in our gift shop (mugs, ornaments, etc.)...this is what they usually end up doing.
After all the hoopla this week with GC's I am going to change our system to only flat dollar amonts (no "Two night stay in the Jones Room, etc.) and have no expiry at all. My ideal would be if we sold a ton of $100 GC's 'cause then everyone redeeming them would still be putting something of their own $$ into the experience, which seems to go better for us.
The peeps with the expired GC from yesterday were very stand-offish once again this morning so not sure if something happened last night or not, but she is sitting at the breakfast table extolling the virtues of a different B&B they stayed at in a nearby area. Whee!.
InnsiderInfo said:
The peeps with the expired GC from yesterday were very stand-offish once again this morning so not sure if something happened last night or not, but she is sitting at the breakfast table extolling the virtues of a different B&B they stayed at in a nearby area. Whee!
She probably got an earful from her daughter...
Whenever I hear that sort of thing going on, I jump in...'What did you like most about X inn?' or 'Yes, they are lovely people, we're good friends.' Whether it hurts me or helps me, I don't know but I don't like the idea that another guest is mad at me and is going to try to hurt my business in that fashion. We get enough guests here who 'try all the B&B's' that it's bound to happen that they'll stay somewhere else next time anyway.
What I won't let them do is run down another inn in front of me.
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