The CVB I belong to is holding a free workshop again this year on Customer Service. They are again bringing in a BIG TIME speaker (Rita S ut er) on the subject. I asked my City Manager if she wanted to send anyone last year and again this year. She is sending the water clerk AGAIN this year because our City values such training. The water clerk is excellent with the public, but more training never hurts - so she & I will be there for BOTH sessions next Monday.