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Suzie Q

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I got a call with a couple wanting to pay for their parent's anniversary stay. One day. I said fine. It was the following night. They placed their cc into the online booking system a lot of folks use. The guests came and a few days passed before I tried to run the cc number. It seems the number "disappeared" after a couple of days. I notified the couple who made the reservation. She said her sister used her card. She said she would call her sister and have the sister call me with the information. I never heard from her. I can look up the contact information of the couple who stayed and inform them, but should I?
Thanks!
 

Alibi Ike

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Ouch.
I'm not sure what to say. Is that how your rez system works, it just deletes the number after the rez date has passed? Or did you hit 'check-out' on their rez and that eliminated the number?
I'd give them until after the weekend. If they don't contact you then you really don't have a choice but to contact the guests and tell them the room wasn't paid for, that you waited a week for the daughters to call back with a credit card number but they didn't and could they please remit the cost of the room. Happy Anniversary.
 

Suzie Q

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Ouch.
I'm not sure what to say. Is that how your rez system works, it just deletes the number after the rez date has passed? Or did you hit 'check-out' on their rez and that eliminated the number?
I'd give them until after the weekend. If they don't contact you then you really don't have a choice but to contact the guests and tell them the room wasn't paid for, that you waited a week for the daughters to call back with a credit card number but they didn't and could they please remit the cost of the room. Happy Anniversary..
The system keeps just the last 4 numbers after a certain number of days have passed... from check in, I believe. There is no "check out" to hit. I first contacted the daughter last weekend, figuring that would be the easiest time to get ahold of them, when no one is at work. I guess I will have to send the guests a letter on Tuesday. Thanks!
 

Suzie Q

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Ouch.
I'm not sure what to say. Is that how your rez system works, it just deletes the number after the rez date has passed? Or did you hit 'check-out' on their rez and that eliminated the number?
I'd give them until after the weekend. If they don't contact you then you really don't have a choice but to contact the guests and tell them the room wasn't paid for, that you waited a week for the daughters to call back with a credit card number but they didn't and could they please remit the cost of the room. Happy Anniversary..
The system keeps just the last 4 numbers after a certain number of days have passed... from check in, I believe. There is no "check out" to hit. I first contacted the daughter last weekend, figuring that would be the easiest time to get ahold of them, when no one is at work. I guess I will have to send the guests a letter on Tuesday. Thanks!
.
I did receive a call from the sister today, who gave me the cc number. It cleared. YEA!
 

Alibi Ike

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Ouch.
I'm not sure what to say. Is that how your rez system works, it just deletes the number after the rez date has passed? Or did you hit 'check-out' on their rez and that eliminated the number?
I'd give them until after the weekend. If they don't contact you then you really don't have a choice but to contact the guests and tell them the room wasn't paid for, that you waited a week for the daughters to call back with a credit card number but they didn't and could they please remit the cost of the room. Happy Anniversary..
The system keeps just the last 4 numbers after a certain number of days have passed... from check in, I believe. There is no "check out" to hit. I first contacted the daughter last weekend, figuring that would be the easiest time to get ahold of them, when no one is at work. I guess I will have to send the guests a letter on Tuesday. Thanks!
.
I did receive a call from the sister today, who gave me the cc number. It cleared. YEA!
.
And you'll always take payment in advance now, right?

 
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