Morticia
Well-known member
- Joined
- May 22, 2008
- Messages
- 17,771
- Reaction score
- 685
It's not necessarily true that all publicity is good publicity. I just got a Google alert with the inn name in it.
Today's alert was from an article written for a publication in our target market. Actually written for our target age group. (Think AARP, but not that magazine.)
I don't know where they got their info but I will take a leap and guess they read some reviews. They never verified anything in the article with us.
They have published incorrect info. Saying we offer a type of accommodation that we don't. Which is why I'm guessing they only read reviews and never looked at our website.
Because this article highlights a legally defined type of accommodation that we don't offer I am not sure how to proceed.
Email the author and say she is incorrect? Will that get a retraction published that then highlights something I don't want highlighted (for those people who make a living suing businesses)?
This is the reason I never corrected the review that lavishly praises us for having the accommodation we don't have. If anyone brings it up in a phone call my take is they must have the wrong place in the review.
Now what do I do?
Today's alert was from an article written for a publication in our target market. Actually written for our target age group. (Think AARP, but not that magazine.)
I don't know where they got their info but I will take a leap and guess they read some reviews. They never verified anything in the article with us.
They have published incorrect info. Saying we offer a type of accommodation that we don't. Which is why I'm guessing they only read reviews and never looked at our website.
Because this article highlights a legally defined type of accommodation that we don't offer I am not sure how to proceed.
Email the author and say she is incorrect? Will that get a retraction published that then highlights something I don't want highlighted (for those people who make a living suing businesses)?
This is the reason I never corrected the review that lavishly praises us for having the accommodation we don't have. If anyone brings it up in a phone call my take is they must have the wrong place in the review.
Now what do I do?