Generic
Well-known member
- Joined
- Feb 24, 2011
- Messages
- 7,728
- Reaction score
- 281
Had a guest stay with us last year. Review on BK... 6.7, so we figured they didn't like the place. Replied maybe what you were looking for was a hotel, not a B&B?
Got a reservation this year, which we think is the same guest, but not 100% sure. We ask if he's sure... that we haven't changed. Yes, he loved it here last time. Okay. So they stay, love the place, compliments all around... and a day later, review on BK... 7.9. So now, I'm entirely perplexed. Does he like us or hate us? Do we actually ask him, because we wonder if he knows what his scores are?
I've lost another .1 on BK because of it. And I don't know what to reply to the review this time... "The cook, the cleaner and the management committed hari kari after your last visit, we are glad that we have improved, but not enough that we can take them off suicide watch?"
Got a reservation this year, which we think is the same guest, but not 100% sure. We ask if he's sure... that we haven't changed. Yes, he loved it here last time. Okay. So they stay, love the place, compliments all around... and a day later, review on BK... 7.9. So now, I'm entirely perplexed. Does he like us or hate us? Do we actually ask him, because we wonder if he knows what his scores are?
I've lost another .1 on BK because of it. And I don't know what to reply to the review this time... "The cook, the cleaner and the management committed hari kari after your last visit, we are glad that we have improved, but not enough that we can take them off suicide watch?"