Pollyanna
Well-known member
- Joined
- Apr 2, 2010
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- 126
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Please advise me what is the right thing to do here. Out of state 4 night guest is coming for a college symposium. Keeps me up on her progress toward check-in through her blackberry. First, her flight is delayed about an hour or so. Then when she arrives in our state, they've lost her luggage, delaying her further. Then she starts off for the 2 hour drive up here from the big city and we are having a late snow storm that's pretty light but she says the road is "impassable" and turns back around to the big city. It's possible there were torrents of rain or serious fog in the lower elevations, and it's dark by then too. It seems like weather was the last straw for her. Says she will check into college and then over here in the morning. She's calm, matter of fact and hasn't asked for anything.
So, meanwhile, I've been on duty half the day waiting for her, our lights are all on so she can find us easier in the dark (we're in the country) her room is lit up and warmed and I've kept a fire going in the living room with the last wood of the season that is now all gone so none for tomorrow when guests really get here, so it has cost me something in time and preparation. I feel like I should charge for 3 days rather than 4 though since she did not stay here tonight. Golden rule or stick to the policy? Do you make allowances for mishaps and weather at your B & B? It would be a no-brainer for me if income were not crucial right now. Never a good thing when money rather than consideration is the primary deciding factor! I think I solved my own dilemma here and should bill for just 3 nights. What would you do?
So, meanwhile, I've been on duty half the day waiting for her, our lights are all on so she can find us easier in the dark (we're in the country) her room is lit up and warmed and I've kept a fire going in the living room with the last wood of the season that is now all gone so none for tomorrow when guests really get here, so it has cost me something in time and preparation. I feel like I should charge for 3 days rather than 4 though since she did not stay here tonight. Golden rule or stick to the policy? Do you make allowances for mishaps and weather at your B & B? It would be a no-brainer for me if income were not crucial right now. Never a good thing when money rather than consideration is the primary deciding factor! I think I solved my own dilemma here and should bill for just 3 nights. What would you do?