Hi everyone,
Iv'e been looking everywhere to the answer for this question but I can't seem to find it and I'm sure its a problem everyone here has encountered.
My mother runs a B&B and we recently got a booking for 4 rooms for 4 nights with 8 adults and 2 children from Spanish guests but when they arrived today it was just 2 adults and 3 children. My mother emailed them before their arrival with the breakdown of the rooms and there was no response so when they arrived they just denied what they had booked and when they were shown their booking they just shrugged their shoulders as if to say what can you do. It's extremely frustrating so I just wanted to see how others handle this situation and is there any way to protect yourself from getting ripped off like this as we turned down bookings because of them.
Thanks.
Iv'e been looking everywhere to the answer for this question but I can't seem to find it and I'm sure its a problem everyone here has encountered.
My mother runs a B&B and we recently got a booking for 4 rooms for 4 nights with 8 adults and 2 children from Spanish guests but when they arrived today it was just 2 adults and 3 children. My mother emailed them before their arrival with the breakdown of the rooms and there was no response so when they arrived they just denied what they had booked and when they were shown their booking they just shrugged their shoulders as if to say what can you do. It's extremely frustrating so I just wanted to see how others handle this situation and is there any way to protect yourself from getting ripped off like this as we turned down bookings because of them.
Thanks.