- Aug 8, 2010
- Reaction score
How would you handle a guest email that states they may need to cancel so what's the cancellation policy and then replies back they will be sure to let you know on the last possible date if they are coming? Would anything make a difference in how you handled this situation?
- Popular weekend that has been booked for months?
- Multiple rooms booked by guest?
- Multiple nights booked by guest?
- Guest is a long-time repeat?
- The reason the guest might cancel?