This is such a person to person issue. Does a person book your inn because you use the term "private" and "romantic" often in your marketing and website, only to find they must endure your endless conversation over breakfast? Or do they book your inn and expect the song dance and magic tricks at breakfast only to find they are left alone with the other guests to hold their own conversation?
It is such a fine line. There is no one formula that fits all guests, not even close. Is it up to us to mind read and put all this effort into satisfying guest expections? Or should we just roll with the punches, do what we do naturally?
I personally have had extremes from never seeing the innkeeper to those who sat down at our very rare anniversary getaway and talked about themselves the entire breakfast, without us ever asking, nor even interacting in a way that led them to believe we gave a rip!
GET A CLUE!
I guess that is the term we can use for what we do, and how we do it. We certainly cannot be all things to all people. Some do not have a sense of humor in the least, some are boring and only want to tell YOU everything they think YOU should know (yesterday I had this).
So do what we do, smile and make their stay pleasant, that is my advice. Serve them coffee with a smile, and let the pieces fall where they may. I think helo-hovering innkeepers make everyone nervous. They call it "service" but it is often too much.
It is such a fine line. There is no one formula that fits all guests, not even close. Is it up to us to mind read and put all this effort into satisfying guest expections? Or should we just roll with the punches, do what we do naturally?
I personally have had extremes from never seeing the innkeeper to those who sat down at our very rare anniversary getaway and talked about themselves the entire breakfast, without us ever asking, nor even interacting in a way that led them to believe we gave a rip!
GET A CLUE!
I guess that is the term we can use for what we do, and how we do it. We certainly cannot be all things to all people. Some do not have a sense of humor in the least, some are boring and only want to tell YOU everything they think YOU should know (yesterday I had this).
So do what we do, smile and make their stay pleasant, that is my advice. Serve them coffee with a smile, and let the pieces fall where they may. I think helo-hovering innkeepers make everyone nervous. They call it "service" but it is often too much.