How to Profit from Customization
JB Interesting the word "customization and customer" If you read this article, can you please share ways in which we as innkeepers can put this into practice? I think one of the key reasons many of our customers enjoy a B&B experience is the personalization, being treated with a personal touch, interaction, etc vs hired help at a hotel. Hotels use the principal "one size fits all" but should we? What can we do to be more personal and customize?
JB Interesting the word "customization and customer" If you read this article, can you please share ways in which we as innkeepers can put this into practice? I think one of the key reasons many of our customers enjoy a B&B experience is the personalization, being treated with a personal touch, interaction, etc vs hired help at a hotel. Hotels use the principal "one size fits all" but should we? What can we do to be more personal and customize?