Morticia
Well-known member
- Joined
- May 22, 2008
- Messages
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Frantic phone call from overbooked innkeeper (as I sit here with an empty house) - can I take their guest?
Sure, no problem. Then I think to ask what rate they charge, remembering they were pretty low last time I checked. Whew, close enough to my rate but still lower.
So, as the innkeeper with the overbooking, would you offer to make up the difference?
Guest checks in here, completely ok with situation. Turns out the room I gave them has a leaky sink. We move them to a better room, fix sink, hunky dory.
While all this is going on, a walk in rings the bell. Gomez quotes a very nice price to them, guy goes out to check with wife, comes back and says they have to eat at 6 AM. That means us getting up at 4:30. Gomez says he can do 7, but 6 in just too early. They leave.
I know Gillum does breakfast whenever you want it, but would anyone else?
If it helps, the other room is not eating until 9 and I have to drive 6 hours to NY tomorrow.
I think there are 2 scenarios and questions here: do you make up the difference when you screw up? Do you make breakfast when the guest wants it?
In a similar vein, as this has also happened - if you overbook an OTA guest do you pay the commission or do you expect the inn that saves your butt to pay it for you? (I think my opinion is probably clear on that one.)
Sure, no problem. Then I think to ask what rate they charge, remembering they were pretty low last time I checked. Whew, close enough to my rate but still lower.
So, as the innkeeper with the overbooking, would you offer to make up the difference?
Guest checks in here, completely ok with situation. Turns out the room I gave them has a leaky sink. We move them to a better room, fix sink, hunky dory.
While all this is going on, a walk in rings the bell. Gomez quotes a very nice price to them, guy goes out to check with wife, comes back and says they have to eat at 6 AM. That means us getting up at 4:30. Gomez says he can do 7, but 6 in just too early. They leave.
I know Gillum does breakfast whenever you want it, but would anyone else?
If it helps, the other room is not eating until 9 and I have to drive 6 hours to NY tomorrow.
I think there are 2 scenarios and questions here: do you make up the difference when you screw up? Do you make breakfast when the guest wants it?
In a similar vein, as this has also happened - if you overbook an OTA guest do you pay the commission or do you expect the inn that saves your butt to pay it for you? (I think my opinion is probably clear on that one.)