How's Business?
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Happy Keeper
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Since we don't think great=always full=always busy, we can honestly say, "Business is always great. We're fortunate to be so small. It impacts us less than a big hotel." I often add that, "We're grateful guests are choosing us."
Have you ever had anyone ask "Who does your cleaning"? I have had that question asked twice and I got all paranoid thinking they must have found some dust or something. Both times they were PITAS so I never gave them a straight answer. I would never ask an innkeeper "Who does your cleaning"?
One time and it was this litt;e overbearing granny who couldn't even walk up the stairs, MY INSTINCT told me it was the same thing you mentioned. I looked her boldly in the face and said "I DO" and that was that. You have more time to stand and stair at the dust than the average person.Victoria said:
Madeleine
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I always tell them we do the cleaning. If they have a problem with it let them say so straight away. If we do have someone helping I will mention that there is a girl who cleans on weekends.
Just in case they want to leave her a tip, want to know if they should secure their valuables against theft by the illegal (not), low-paid (not) housekeeping staff or they want to complain about something.
I would really rather they complained to me than griped about it to everyone they meet.
