Well, my experience with the B&B I reserved last week was a doozy. It was the first time ever in all my 20+ years of traveling that I turned around and left. We were greeted with a note on the front door telling us to call for the entrance code, despite telling the innkeeper our approximate arrival time. We were instructed via phone that our room was the first on the left. The room contained a queen bed, toilet in one corner with no door, and a tiny shower in the other corner. I've never seen anything like it. "Private bath" indeed! Additionally, the entire B&B smelled like an ashtray. I'm sensitive to smoke and my throat hurt from being in there for 15 minutes.
I had reserved their largest room with a king bed and jetted tub. I double-checked my email exchange with the owner to be certain I'd made it very clear which room I wanted. I called the housekeeper back and told her it was not the correct room. She says she needs to call the owner. The housekeeper calls back and tells me the other room isn't ready. She then changes her story and says the other room has been reserved by someone else over a week ago. I tell her that I'm looking right at the emails I exchanged with the owner and that it was *me* who reserved it a week ago. She calls the owner again, then she calls back and says she can have the room ready for us in 2 hours. I tell her not to bother and that we're leaving.
I forwarded the owner the email exchange. He emailed me back an hour later saying, "I am sorry, I have been in Louisiana for 7 months working and I am still shocked that I did not get this correct."
Needless to say, this innkeeper did not go out of his way to impress me. To top it off, this inn has a perfect 5-star rating on google and a perfect 5-star rating on Trip Advisor, both with 35 reviews. I am stunned!.
