Copperhead
Well-known member
- Joined
- Jun 24, 2008
- Messages
- 5,968
- Reaction score
- 0
First and foremost, it is not the intent of this poster to be critical - to the contrary - only provide ideas to enhance this site while it is still in its infancy. I do understand that creating a site is a huge undertaking and I thank you for doing your part for this industry. Unlike many other innkeeper sites, I think this site is for the industry, not for the pockets of its creators!
I have been an innkeeper for 10 years. I am a new member of this site and have been only a casual poster to many other innkeeper forums that are on the internet. I do however surf through the forums quite often for marketing tips, new trends etc. and do get caught up in discussions from time to time.
In some of the other forums, vendors have been able to join and give their slant to disrupt the discussion on subjects directed to their part of the industry or about their business. I was hoping that INNspiring.com would be different by assuring that members be innkeepers! As stated under ‘Why join? – “While there are several forums for innkeepers available on the internet, there are several features that set this one apart. These features are the result of this website being created by innkeepers, specifically for innkeepers and aspiring innkeepers.”
The active thread regarding B&B.com Gift Certificate program triggered this post. At sometime during the thread, a B&B.com employee (John) joined this forum. Now I am not knocking his rebuttal to the subject, in fact, he provided some very thought provoking facts for innkeepers to consider. Yet I do feel it has now stifled the thread for the innkeepers to continue this thread and to state their results and comments about their program or about Gift Certificates in general. John has also added comments on the review postcard program thread.
While I do agree that comments need to be made professionally regarding vendors, some will not post at all if the vendor is able to read (and reply) to the post, thus will reduce the efforts made for this site to work effectively for those for which this site was intended -innkeepers. I do not endorse bashing businesses but stating how something has worked or not for them is an important part of the decision process. When I look at a vendor’s site that is offering a service I am interested in, many times I see testimonials of happy clients, what I do not see (of course) are those that the service failed for and why. That is one of the reasons I see having this forum ‘secure for innkeepers’ would help. Now, we all know what ‘works’ for one may not ‘work’ for another but this forum can open the discussion to help narrow down the decision for OUR own business. Thus giving us more food for thought before jumping into a – possible – expensive endeavor.
Now in a way to be fair to the vendor is to setup a Vendor page and allow vendors to provide feedback to questions left for them. This would also allow innkeepers to state their experiences openly (professionally speaking) under the secure innkeeper forum yet providing the vendor a method to have a presence and to respond to questions. This forum could invite vendors to join that section of the site, and receive email notices when a question has been addressed. Now I know that the Vendors may not be happy with what I am proposing but this is definitely less controversial than providing a means where the public can post reviews on a site, which the client paid for a listing then possibility receives a negative review - thus paying for negative advertising.
As for Aspiring innkeepers, this site could provide vital information – outside the secure innkeeper forum section, as with the links and resource pages currently out there and offer a place for questions to be asked and innkeepers to respond, noting that they have left the secure section of the site to do so.
I also noticed the posts by the B&B traveler, which I even responded to one of her questions. She has addressed several interesting things, allowing the readers to ‘see things through the traveler’s eyes’. I am fascinated by this concept but again would prefer to have this type of post in a seperate section, outside of the secure forum. Maybe have this type of post be in a “Question to the innkeeper” type open forum where travelers can post questions to innkeepers like ‘the question she addressed.
Other ways B&B traveler posts would be helpful is to provide information regarding what they like, expect and do not like about their B&B stays – BUT NOT as a review! I personally dislike the reference to an individual B&B in a post. This serves no purpose, and does not provide the innkeeper (unless they are a member) to rebuttal statements made! I feel most questions / comments can be directed without stating the B&B. I would like, though, to be enlightened by a guest giving honest feedback on their B&B stays. This could help me as well as other innkeepers to start looking at our B&B through a guest’s prospective.
Note - I do not know why the font got larger at the end - it was not intentional!
I have been an innkeeper for 10 years. I am a new member of this site and have been only a casual poster to many other innkeeper forums that are on the internet. I do however surf through the forums quite often for marketing tips, new trends etc. and do get caught up in discussions from time to time.
In some of the other forums, vendors have been able to join and give their slant to disrupt the discussion on subjects directed to their part of the industry or about their business. I was hoping that INNspiring.com would be different by assuring that members be innkeepers! As stated under ‘Why join? – “While there are several forums for innkeepers available on the internet, there are several features that set this one apart. These features are the result of this website being created by innkeepers, specifically for innkeepers and aspiring innkeepers.”
The active thread regarding B&B.com Gift Certificate program triggered this post. At sometime during the thread, a B&B.com employee (John) joined this forum. Now I am not knocking his rebuttal to the subject, in fact, he provided some very thought provoking facts for innkeepers to consider. Yet I do feel it has now stifled the thread for the innkeepers to continue this thread and to state their results and comments about their program or about Gift Certificates in general. John has also added comments on the review postcard program thread.
While I do agree that comments need to be made professionally regarding vendors, some will not post at all if the vendor is able to read (and reply) to the post, thus will reduce the efforts made for this site to work effectively for those for which this site was intended -innkeepers. I do not endorse bashing businesses but stating how something has worked or not for them is an important part of the decision process. When I look at a vendor’s site that is offering a service I am interested in, many times I see testimonials of happy clients, what I do not see (of course) are those that the service failed for and why. That is one of the reasons I see having this forum ‘secure for innkeepers’ would help. Now, we all know what ‘works’ for one may not ‘work’ for another but this forum can open the discussion to help narrow down the decision for OUR own business. Thus giving us more food for thought before jumping into a – possible – expensive endeavor.
Now in a way to be fair to the vendor is to setup a Vendor page and allow vendors to provide feedback to questions left for them. This would also allow innkeepers to state their experiences openly (professionally speaking) under the secure innkeeper forum yet providing the vendor a method to have a presence and to respond to questions. This forum could invite vendors to join that section of the site, and receive email notices when a question has been addressed. Now I know that the Vendors may not be happy with what I am proposing but this is definitely less controversial than providing a means where the public can post reviews on a site, which the client paid for a listing then possibility receives a negative review - thus paying for negative advertising.
As for Aspiring innkeepers, this site could provide vital information – outside the secure innkeeper forum section, as with the links and resource pages currently out there and offer a place for questions to be asked and innkeepers to respond, noting that they have left the secure section of the site to do so.
I also noticed the posts by the B&B traveler, which I even responded to one of her questions. She has addressed several interesting things, allowing the readers to ‘see things through the traveler’s eyes’. I am fascinated by this concept but again would prefer to have this type of post in a seperate section, outside of the secure forum. Maybe have this type of post be in a “Question to the innkeeper” type open forum where travelers can post questions to innkeepers like ‘the question she addressed.
Other ways B&B traveler posts would be helpful is to provide information regarding what they like, expect and do not like about their B&B stays – BUT NOT as a review! I personally dislike the reference to an individual B&B in a post. This serves no purpose, and does not provide the innkeeper (unless they are a member) to rebuttal statements made! I feel most questions / comments can be directed without stating the B&B. I would like, though, to be enlightened by a guest giving honest feedback on their B&B stays. This could help me as well as other innkeepers to start looking at our B&B through a guest’s prospective.
Note - I do not know why the font got larger at the end - it was not intentional!