Sometimes the decision of what info to give out is not as clear. So it is good to think it through ahead of time to decide how you'd handle it. We've had occaision where someone has called with an emergency (sick kid at home, car accident) and they ask to speak with the guest by name. We've always put those calls through .... though usually the guest will indicate if they think a family member might be trying to reach them. As in, we don't have a cell phone so our son might try to reach us here....
We had the brother of a guest (so said he) call one night very late, he called a couple of times so I answered the phone finally. The guest was no longer here but he wanted me to tell him where she went. How would I know? Well, how long ago was she there? I explained it was very late, the office was closed and I had no idea when she was here or where she was. He continued to ask, last week? A month ago? Last year? FInally he told me I was the most unhelpful person, he was sorry he'd disturbed me but there's been an accident and he thought his sister should know her friend was injured.
Again, I had no idea where she was and why would I? But he was persistent.
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