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Irrational vs. unreasonable

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JBloggs

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Irrational vs. unreasonable
Customers and team members make irrational requests all the time.
That doesn't make them unreasonable. If satisfying their request moves things forward, it's not always worth the effort to teach someone a lesson. Sometimes, it's more effective to just embrace their irrationality.
Being right doesn't always have to be the goal.
from http://sethgodin.typepad.com/seths_blog/
 

Don Draper

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Joey Bloggs said:
...it's not always worth the effort to teach someone a lesson. Sometimes, it's more effective to just embrace their irrationality.
I love this! Innkeeping as TAUGHT me this! Hey, thanks innkeeping!
 

Alibi Ike

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Joey Bloggs said:
...it's not always worth the effort to teach someone a lesson. Sometimes, it's more effective to just embrace their irrationality.
I love this! Innkeeping as TAUGHT me this! Hey, thanks innkeeping!.
Being MARRIED taught me this!
 

Joey Camb

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I deal with irrational things all the time ie lady who insisted on my locking here window on the 2nd floor (20 foot up and a flat wall) to make her happy i did it cos thats what the customer wanted. Doesn't matter what I thought and wasn't a big deal. Im off to the supermarket later to get soy sauce for my chinese guests to have with their breakfast if it makes them happy then I am happy. (they havn't asked just asked if we had any in)
 
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