Stu
Well-known member
- Joined
- Jan 26, 2014
- Messages
- 65
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Sorry, but I have got to get this off my chest. We had a booking last night for 2 rooms for some guests from Brazil. At 7pm they ring to ask directions to our Hotel (it is a B&B madam) i give them directions to our hotel explaining we are 10km outside of the town, all I hear on the phone several times is OMG we thought you were in the middle of town (it is very obvious from our website we are not). They arrive at our 'hotel' and ask to see the rooms before checking in (again you look at our property from the outside and you know it is something special). It takes them 35 minutes to decide to check in at which point 2 credit cards do not work and after another 20 minutes they eventually find the cash. All is well until 12.30 am at which point I get a phone call saying they cannot open the room door (funny I have had over 50 different guests stay in said room and never had a problem) I drag my ass out of bed and go open the door without a hitch.30 minutes later I get another phone call saying I must come quickly. Again I drag my ass out of bed and go down to the room and they think they have seen a gecko in the bedroom. I search the bedroom from top to bottom, pull the bed apart, turn the bed upside down.... Surprisingly no gecko, yet the woman who is freaking out about said gecko is sitting no more than 3 inches away from where she saw it. She says she cannot stay in this room and do we have another. Of course we are fully booked, I ring the nearest 2 hotels and they too are fully booked. They demand a refund, I tell them there is nothing wrong with the rooms (at this point it is nearly 1.30am and all I am wanting to do is get some sleep before breakfast) i eventually decide that this battle is not worth fighting and give them a full refund (for both rooms) less a €30 cleaning fee for both rooms. I bid them a fond farewell (Not) and they disappear down the drive in search of a hotel room at 2.00 in the morning. Needless to say I didn't get a good nights sleep last night but I am pretty sure I got a better one than them. Thank you for listening I feel much better now.