Generic
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- Joined
- Feb 24, 2011
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Got a call at 12:30AM last night from X. Someone wants to get out of a reservation. Reservation is non-refundable. They chose a cheaper non-refundable rate.
I have two rates with X, one is a 100% first night deposit, 7 days non-refundable. The other is a slightly lower non-refundable rate. Well, you take the lower non-refundable rate and then want to cancel and hope that we will be forgiving... do you do it at 12:30AM? NO. So when X called and asked and I said "NO" do you think it should be a surprise when you decide to do it at 12:30AM?!?!?!
On a direct reservation, they would have been in for only a partial charge and maybe a deal if I could resell... but you bought a non-refundable rate from an OTA... it's gonna cost you. And it did. So now, I have 7 days back in my calendar to sell and double-dip.
I have two rates with X, one is a 100% first night deposit, 7 days non-refundable. The other is a slightly lower non-refundable rate. Well, you take the lower non-refundable rate and then want to cancel and hope that we will be forgiving... do you do it at 12:30AM? NO. So when X called and asked and I said "NO" do you think it should be a surprise when you decide to do it at 12:30AM?!?!?!
On a direct reservation, they would have been in for only a partial charge and maybe a deal if I could resell... but you bought a non-refundable rate from an OTA... it's gonna cost you. And it did. So now, I have 7 days back in my calendar to sell and double-dip.