More hotels posting reviews from their own guests http://bit.ly/PjcEng
I have a T A supplied badge on my website home page, but I would never use the one that shows the last couple of reviews, because if you get a stinker it's there for all to see in the primary window of your business.
"Openness" sounds like big business speak for "didn't think of the above"..
It sounds like a fiat from corporate. It also sounds like they have a review minder. Someone who spends their time finding the reviews and commenting on them. NOT someone at each property, but a corporate person whose job it is to smooth ruffled feathers.Highlands John said:"Openness" sounds like big business speak for "didn't think of the above".
I have a T A supplied badge on my website home page, but I would never use the one that shows the last couple of reviews, because if you get a stinker it's there for all to see in the primary window of your business.
"Openness" sounds like big business speak for "didn't think of the above"..It sounds like a fiat from corporate. It also sounds like they have a review minder. Someone who spends their time finding the reviews and commenting on them. NOT someone at each property, but a corporate person whose job it is to smooth ruffled feathers.Highlands John said:"Openness" sounds like big business speak for "didn't think of the above".
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That's what we need. We should all band together and hire one of those.Madeleine said:...a corporate person whose job it is to smooth ruffled feathers.
I have a T A supplied badge on my website home page, but I would never use the one that shows the last couple of reviews, because if you get a stinker it's there for all to see in the primary window of your business.
"Openness" sounds like big business speak for "didn't think of the above"..It sounds like a fiat from corporate. It also sounds like they have a review minder. Someone who spends their time finding the reviews and commenting on them. NOT someone at each property, but a corporate person whose job it is to smooth ruffled feathers.Highlands John said:"Openness" sounds like big business speak for "didn't think of the above".
.That's what we need. We should all band together and hire one of those.Madeleine said:...a corporate person whose job it is to smooth ruffled feathers.
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What, and eliminate all those quirky mgmt responses? No way!Arkansawyer said:That's what we need. We should all band together and hire one of those.Madeleine said:...a corporate person whose job it is to smooth ruffled feathers.
I have a T A supplied badge on my website home page, but I would never use the one that shows the last couple of reviews, because if you get a stinker it's there for all to see in the primary window of your business.
"Openness" sounds like big business speak for "didn't think of the above"..It sounds like a fiat from corporate. It also sounds like they have a review minder. Someone who spends their time finding the reviews and commenting on them. NOT someone at each property, but a corporate person whose job it is to smooth ruffled feathers.Highlands John said:"Openness" sounds like big business speak for "didn't think of the above".
.That's what we need. We should all band together and hire one of those.Madeleine said:...a corporate person whose job it is to smooth ruffled feathers.
.
I once heard that the Sa voy hotel in London actually employed someone who they could sack in public. If there was a particularly irate customer this person would be marched out in front of them, blamed for the problem and fired on the spot.Arkansawyer said:That's what we need. We should all band together and hire one of those.Madeleine said:...a corporate person whose job it is to smooth ruffled feathers.
If a telemarketer asks to speak with DH I say he's been fired for talking with telemarketers. I am tempted to say to guests who call and tell me that 'the guy I spoke with before told me the price was this...' that the employee has been fired and I apologize for the misinformation.I have a T A supplied badge on my website home page, but I would never use the one that shows the last couple of reviews, because if you get a stinker it's there for all to see in the primary window of your business.
"Openness" sounds like big business speak for "didn't think of the above"..It sounds like a fiat from corporate. It also sounds like they have a review minder. Someone who spends their time finding the reviews and commenting on them. NOT someone at each property, but a corporate person whose job it is to smooth ruffled feathers.Highlands John said:"Openness" sounds like big business speak for "didn't think of the above".
.That's what we need. We should all band together and hire one of those.Madeleine said:...a corporate person whose job it is to smooth ruffled feathers.
.I once heard that the Sa voy hotel in London actually employed someone who they could sack in public. If there was a particularly irate customer this person would be marched out in front of them, blamed for the problem and fired on the spot.Arkansawyer said:That's what we need. We should all band together and hire one of those.Madeleine said:...a corporate person whose job it is to smooth ruffled feathers.
Don't know if it's true, probably an urban legend.
Good idea though, maybe that's what we need.
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