TheBeachHouse
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(I have changed all the names to protect whoever wants protection.)
Two stars Reviewed January 30, 2014
We have stayed here twice. Our first visit in November we stayed in Evening Star. We enjoyed the inn's location (close to my parents), and had taken a liking to Todd, the manager as he had been very helpful to us in locating a restaurant that could provide dinner delivery for my ailing parents.
At the end of December, we needed to return to Town and called Todd to see if we could get a room at the lat minute.
Todd offered us a choice of two rooms. We asked him to recommend one of the two and he recommended Sea Shanty. The price he quoted us was about $40 a day more than if we booked online, but we did not want to quibble, and booked our room with him on the phone.
When we arrived we were initially disappointed to discover that Sea Shanty was nowhere near as well maintained as Evening Star. The paint was peeling in the bath and the linens were... well, just not standard hotel linens. Instead of crisp white sheets, they were well worn green cotton sheets with some pilling. My wife found the comforter and blanket so "well worn" that we ended up purchasing a new one at Shaw's.
But what really upset us was the construction going on next door. They were drilling into the granite cliffs and blasting no more than a hundred feet from the room and at the same level as the room.
Todd had not warned of this in any way when we booked. We felt betrayed. We could not imagine how he could have booked us into that room - at full rates - without even a warning to us that we might be disturbed by the construction that started at 8 in the morning and went on all day every one of the days that we stayed there.
We were so upset by this that we did not even want to discuss it with him. We wanted to cool off before even thinking about having a talk.
But things got worse. While my wife was having breakfast, Todd came to the table and started a discussion. Now this is a nice enough gesture, and part of why we had taken a liking to him in the first place. However while he was talking to her, he reached up under his shirt and scratched his belly. My wife was quite upset at this.
We were very disappointed that what had started out as a good relationship in November turned sour so quickly in December.
Some might say that we should have voiced our dissatisfaction to management while we were there. We feel that it is not our responsibility to ensure that we get service and value that delights us.
It is the hotel's job to ensure that are delighted with the service and value. If we are dissatisfied and take the time to discuss that with management, we are doing them a favour.
The reason why we did not do the The Oceanfront Inn management the favour of discussing our dissatisfaction is because as I said before, we felt betrayed by having been charged full rates for a room that we considered sub-standard in every way.
To summarize:
1) We made a visit in November, enjoyed the location, room and the management.
2) We returned in December to a more expensive room than Evening Star, found it in worse repair, and with a tremendous nuisance factor of construction taking place next door. (see photos below taken Jan 30th as construction continues).
3) We felt betrayed by the fact that no warning was given to us when we booked that the construction noise would be a nuisance.
4) We feel that some of the manager's behaviour was unprofessional
5) We do not feel like it is our responsibility to give anyone a second chance. Second chances are earned, not owed.
Room Tip: Rooms on the East side are less likely to experience unpleasant noise from the basting and construct...
See more room tips
Todd, General Manager at Oceanfront Inn, responded to this review
I appreciate you taking the time to review us and I'm very sorry that the work on the property next door disturbed your stay, However maybe you could of mentioned that during your 4 night stay in December 2013 rather then writing a review essentially 45 days later. Other than one night during your stay you could of requested a room change and mentioned any of the numerous issues you claim to be unsatisfactory in your room.
Thank you for at least recognizing the fact that you had a great stay in November 2013!!
You weren't overcharged $40 compared to online since this room was unavailable to be booked online. You booked for New Years Eve one of of the most popular times in Town since we have a first night party here in town.
As far as your sheets and blankets! SHAW'S IS A GROCERY STORE NOT A LINEN STORE!!! which means you are inaccurate as usual and you have been bending the truth now on this 2ND SAME review as TinyTim's review was put on subsequently 3 days earlier. Thanks for being not somewhat but completely inaccurate again!
Two stars Reviewed January 30, 2014
We have stayed here twice. Our first visit in November we stayed in Evening Star. We enjoyed the inn's location (close to my parents), and had taken a liking to Todd, the manager as he had been very helpful to us in locating a restaurant that could provide dinner delivery for my ailing parents.
At the end of December, we needed to return to Town and called Todd to see if we could get a room at the lat minute.
Todd offered us a choice of two rooms. We asked him to recommend one of the two and he recommended Sea Shanty. The price he quoted us was about $40 a day more than if we booked online, but we did not want to quibble, and booked our room with him on the phone.
When we arrived we were initially disappointed to discover that Sea Shanty was nowhere near as well maintained as Evening Star. The paint was peeling in the bath and the linens were... well, just not standard hotel linens. Instead of crisp white sheets, they were well worn green cotton sheets with some pilling. My wife found the comforter and blanket so "well worn" that we ended up purchasing a new one at Shaw's.
But what really upset us was the construction going on next door. They were drilling into the granite cliffs and blasting no more than a hundred feet from the room and at the same level as the room.
Todd had not warned of this in any way when we booked. We felt betrayed. We could not imagine how he could have booked us into that room - at full rates - without even a warning to us that we might be disturbed by the construction that started at 8 in the morning and went on all day every one of the days that we stayed there.
We were so upset by this that we did not even want to discuss it with him. We wanted to cool off before even thinking about having a talk.
But things got worse. While my wife was having breakfast, Todd came to the table and started a discussion. Now this is a nice enough gesture, and part of why we had taken a liking to him in the first place. However while he was talking to her, he reached up under his shirt and scratched his belly. My wife was quite upset at this.
We were very disappointed that what had started out as a good relationship in November turned sour so quickly in December.
Some might say that we should have voiced our dissatisfaction to management while we were there. We feel that it is not our responsibility to ensure that we get service and value that delights us.
It is the hotel's job to ensure that are delighted with the service and value. If we are dissatisfied and take the time to discuss that with management, we are doing them a favour.
The reason why we did not do the The Oceanfront Inn management the favour of discussing our dissatisfaction is because as I said before, we felt betrayed by having been charged full rates for a room that we considered sub-standard in every way.
To summarize:
1) We made a visit in November, enjoyed the location, room and the management.
2) We returned in December to a more expensive room than Evening Star, found it in worse repair, and with a tremendous nuisance factor of construction taking place next door. (see photos below taken Jan 30th as construction continues).
3) We felt betrayed by the fact that no warning was given to us when we booked that the construction noise would be a nuisance.
4) We feel that some of the manager's behaviour was unprofessional
5) We do not feel like it is our responsibility to give anyone a second chance. Second chances are earned, not owed.
Room Tip: Rooms on the East side are less likely to experience unpleasant noise from the basting and construct...
See more room tips
Todd, General Manager at Oceanfront Inn, responded to this review
I appreciate you taking the time to review us and I'm very sorry that the work on the property next door disturbed your stay, However maybe you could of mentioned that during your 4 night stay in December 2013 rather then writing a review essentially 45 days later. Other than one night during your stay you could of requested a room change and mentioned any of the numerous issues you claim to be unsatisfactory in your room.
Thank you for at least recognizing the fact that you had a great stay in November 2013!!
You weren't overcharged $40 compared to online since this room was unavailable to be booked online. You booked for New Years Eve one of of the most popular times in Town since we have a first night party here in town.
As far as your sheets and blankets! SHAW'S IS A GROCERY STORE NOT A LINEN STORE!!! which means you are inaccurate as usual and you have been bending the truth now on this 2ND SAME review as TinyTim's review was put on subsequently 3 days earlier. Thanks for being not somewhat but completely inaccurate again!