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MooseTrax

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A family checked in yesterday with no car. This does happen every once in awhile but these guests are leaving later to travel hundreds of miles to their next destination. At breakfast they asked, 'Where should we leave our bags when we vacate the rooms?' Interesting problem as they have enough luggage for an expedition on Mt Everest. They have ordered a car for 3 PM.
Where do you think they should leave the luggage?
 

gillumhouse

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It would not fit in my first thought of place..........
 

MooseTrax

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The checkout occurred at the correct time but they left with the keys. Everything is stacked in the entryway and the rooms are being deadbolted after cleaning to avoid the 'accidental' use of the bathrooms when they return. Accommodating guests is not a big issue but it is polite to ask in advance of arrival if there are facilities for luggage storage.
A reason we are not really fond of multiple room family stays. They ooze out the door one at a time and you find yourself with one guest left who doesn't know how to contact the others and then he oozes out the door when your back is turned.
 

Cathy

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I am wondering where the question "is it all right if we check out of our rooms, but leave the luggage some place until ?? o'clock today?"!!
 

MooseTrax

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The checkout occurred at the correct time but they left with the keys. Everything is stacked in the entryway and the rooms are being deadbolted after cleaning to avoid the 'accidental' use of the bathrooms when they return. Accommodating guests is not a big issue but it is polite to ask in advance of arrival if there are facilities for luggage storage.
A reason we are not really fond of multiple room family stays. They ooze out the door one at a time and you find yourself with one guest left who doesn't know how to contact the others and then he oozes out the door when your back is turned..
Now they are oozing back in. "Where's the bathroom?" being the first question. The TV is on full volume in the guest area and tea is being made. Right at home.
 

seashanty

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oops - my typing is shot!
thanks tipsy.
do you have a common bathroom? see, they are thinking 'hotel lobby' and you are home base .... 3 pm is only a few hours away. but yes you have to secure 'their' room or rooms because guests tend to want to go back in and use 'their' bathroom. they're just not thinking. *smile*
 

Tim_Toad_HLB

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The checkout occurred at the correct time but they left with the keys. Everything is stacked in the entryway and the rooms are being deadbolted after cleaning to avoid the 'accidental' use of the bathrooms when they return. Accommodating guests is not a big issue but it is polite to ask in advance of arrival if there are facilities for luggage storage.
A reason we are not really fond of multiple room family stays. They ooze out the door one at a time and you find yourself with one guest left who doesn't know how to contact the others and then he oozes out the door when your back is turned..
Now they are oozing back in. "Where's the bathroom?" being the first question. The TV is on full volume in the guest area and tea is being made. Right at home.
.
I'm still confused on the 3pm "car"
What does that mean?
They rented a limo to pick them up or a rental car being dropped off at your place?
I have no idea where you are located time zone wise and how many other guests could be checking in or be impacted by their hanging out now, but was any of this ok'ed with you in advance aside from the luggage storage, or was that even "asked" for?
It kind stands to reason that they are linked to their luggage, but the middle of the day is tough for guests in "limbo" like this to be in your way as you try to get stuff done.
 

MooseTrax

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The checkout occurred at the correct time but they left with the keys. Everything is stacked in the entryway and the rooms are being deadbolted after cleaning to avoid the 'accidental' use of the bathrooms when they return. Accommodating guests is not a big issue but it is polite to ask in advance of arrival if there are facilities for luggage storage.
A reason we are not really fond of multiple room family stays. They ooze out the door one at a time and you find yourself with one guest left who doesn't know how to contact the others and then he oozes out the door when your back is turned..
Now they are oozing back in. "Where's the bathroom?" being the first question. The TV is on full volume in the guest area and tea is being made. Right at home.
.
I'm still confused on the 3pm "car"
What does that mean?
They rented a limo to pick them up or a rental car being dropped off at your place?
I have no idea where you are located time zone wise and how many other guests could be checking in or be impacted by their hanging out now, but was any of this ok'ed with you in advance aside from the luggage storage, or was that even "asked" for?
It kind stands to reason that they are linked to their luggage, but the middle of the day is tough for guests in "limbo" like this to be in your way as you try to get stuff done.
.
That's all I got this morning over breakfast- the car is coming at 3 PM. All of the luggage is out of the way of anyone checking in today but none of this was requested in advance or really even requested. "Where should we leave our luggage until the car comes?" is an assumption there is a place for this and that it is ok for this to happen. They are still oozing back in but 2 sets of keys have been recovered. Everyone is making a pit stop and then oozing back out again when I go into the kitchen after directing them to the half bathroom in the hallway. It remains to be seen if they will all show up here when the car does or if the car will be stopping at various places around town to pick them up. The concern is only with getting the keys back so they can be given to the next guest. They made reference to some event happening on the lake so the others may have walked there to see that and the car will get them there. The logistics of the car driver getting into the inn to get the bags was never discussed.
 

muirford

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The checkout occurred at the correct time but they left with the keys. Everything is stacked in the entryway and the rooms are being deadbolted after cleaning to avoid the 'accidental' use of the bathrooms when they return. Accommodating guests is not a big issue but it is polite to ask in advance of arrival if there are facilities for luggage storage.
A reason we are not really fond of multiple room family stays. They ooze out the door one at a time and you find yourself with one guest left who doesn't know how to contact the others and then he oozes out the door when your back is turned..
Now they are oozing back in. "Where's the bathroom?" being the first question. The TV is on full volume in the guest area and tea is being made. Right at home.
.
I'm still confused on the 3pm "car"
What does that mean?
They rented a limo to pick them up or a rental car being dropped off at your place?
I have no idea where you are located time zone wise and how many other guests could be checking in or be impacted by their hanging out now, but was any of this ok'ed with you in advance aside from the luggage storage, or was that even "asked" for?
It kind stands to reason that they are linked to their luggage, but the middle of the day is tough for guests in "limbo" like this to be in your way as you try to get stuff done.
.
That's all I got this morning over breakfast- the car is coming at 3 PM. All of the luggage is out of the way of anyone checking in today but none of this was requested in advance or really even requested. "Where should we leave our luggage until the car comes?" is an assumption there is a place for this and that it is ok for this to happen. They are still oozing back in but 2 sets of keys have been recovered. Everyone is making a pit stop and then oozing back out again when I go into the kitchen after directing them to the half bathroom in the hallway. It remains to be seen if they will all show up here when the car does or if the car will be stopping at various places around town to pick them up. The concern is only with getting the keys back so they can be given to the next guest. They made reference to some event happening on the lake so the others may have walked there to see that and the car will get them there. The logistics of the car driver getting into the inn to get the bags was never discussed.
.
Hardly anything good ever comes from having groups at your inn. Lesson to aspirings - no discounts for groups unless you really, really need the business.
 

MooseTrax

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The checkout occurred at the correct time but they left with the keys. Everything is stacked in the entryway and the rooms are being deadbolted after cleaning to avoid the 'accidental' use of the bathrooms when they return. Accommodating guests is not a big issue but it is polite to ask in advance of arrival if there are facilities for luggage storage.
A reason we are not really fond of multiple room family stays. They ooze out the door one at a time and you find yourself with one guest left who doesn't know how to contact the others and then he oozes out the door when your back is turned..
Now they are oozing back in. "Where's the bathroom?" being the first question. The TV is on full volume in the guest area and tea is being made. Right at home.
.
I'm still confused on the 3pm "car"
What does that mean?
They rented a limo to pick them up or a rental car being dropped off at your place?
I have no idea where you are located time zone wise and how many other guests could be checking in or be impacted by their hanging out now, but was any of this ok'ed with you in advance aside from the luggage storage, or was that even "asked" for?
It kind stands to reason that they are linked to their luggage, but the middle of the day is tough for guests in "limbo" like this to be in your way as you try to get stuff done.
.
That's all I got this morning over breakfast- the car is coming at 3 PM. All of the luggage is out of the way of anyone checking in today but none of this was requested in advance or really even requested. "Where should we leave our luggage until the car comes?" is an assumption there is a place for this and that it is ok for this to happen. They are still oozing back in but 2 sets of keys have been recovered. Everyone is making a pit stop and then oozing back out again when I go into the kitchen after directing them to the half bathroom in the hallway. It remains to be seen if they will all show up here when the car does or if the car will be stopping at various places around town to pick them up. The concern is only with getting the keys back so they can be given to the next guest. They made reference to some event happening on the lake so the others may have walked there to see that and the car will get them there. The logistics of the car driver getting into the inn to get the bags was never discussed.
.
Hardly anything good ever comes from having groups at your inn. Lesson to aspirings - no discounts for groups unless you really, really need the business.
.
muirford said:
Hardly anything good ever comes from having groups at your inn. Lesson to aspirings - no discounts for groups unless you really, really need the business.
No discount here so that is one thing to be grateful about. But no tips for the housekeeper either even though this is so much more work for her.
 

muirford

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The checkout occurred at the correct time but they left with the keys. Everything is stacked in the entryway and the rooms are being deadbolted after cleaning to avoid the 'accidental' use of the bathrooms when they return. Accommodating guests is not a big issue but it is polite to ask in advance of arrival if there are facilities for luggage storage.
A reason we are not really fond of multiple room family stays. They ooze out the door one at a time and you find yourself with one guest left who doesn't know how to contact the others and then he oozes out the door when your back is turned..
Now they are oozing back in. "Where's the bathroom?" being the first question. The TV is on full volume in the guest area and tea is being made. Right at home.
.
I'm still confused on the 3pm "car"
What does that mean?
They rented a limo to pick them up or a rental car being dropped off at your place?
I have no idea where you are located time zone wise and how many other guests could be checking in or be impacted by their hanging out now, but was any of this ok'ed with you in advance aside from the luggage storage, or was that even "asked" for?
It kind stands to reason that they are linked to their luggage, but the middle of the day is tough for guests in "limbo" like this to be in your way as you try to get stuff done.
.
That's all I got this morning over breakfast- the car is coming at 3 PM. All of the luggage is out of the way of anyone checking in today but none of this was requested in advance or really even requested. "Where should we leave our luggage until the car comes?" is an assumption there is a place for this and that it is ok for this to happen. They are still oozing back in but 2 sets of keys have been recovered. Everyone is making a pit stop and then oozing back out again when I go into the kitchen after directing them to the half bathroom in the hallway. It remains to be seen if they will all show up here when the car does or if the car will be stopping at various places around town to pick them up. The concern is only with getting the keys back so they can be given to the next guest. They made reference to some event happening on the lake so the others may have walked there to see that and the car will get them there. The logistics of the car driver getting into the inn to get the bags was never discussed.
.
Hardly anything good ever comes from having groups at your inn. Lesson to aspirings - no discounts for groups unless you really, really need the business.
.
muirford said:
Hardly anything good ever comes from having groups at your inn. Lesson to aspirings - no discounts for groups unless you really, really need the business.
No discount here so that is one thing to be grateful about. But no tips for the housekeeper either even though this is so much more work for her.
.
MooseTrax said:
No discount here so that is one thing to be grateful about. But no tips for the housekeeper either even though this is so much more work for her.
You're a smart man. It is too bad about the tips but I'm betting you pay your housekeeper more than minimum wage. If you do, then tips are niceties, not necessaries for living. My newest housekeeper just gave her two weeks notice on one of her other jobs (she has been working three) as a waitress at IHOP. She was on third shift, making less than $3 an hour wages and tips of maybe $40 for an eight-hour shift. And dealing with the drunks and crazies out in the middle of the night. She gets a much better deal here, even before tips.
 

SweetiePie

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The checkout occurred at the correct time but they left with the keys. Everything is stacked in the entryway and the rooms are being deadbolted after cleaning to avoid the 'accidental' use of the bathrooms when they return. Accommodating guests is not a big issue but it is polite to ask in advance of arrival if there are facilities for luggage storage.
A reason we are not really fond of multiple room family stays. They ooze out the door one at a time and you find yourself with one guest left who doesn't know how to contact the others and then he oozes out the door when your back is turned..
Now they are oozing back in. "Where's the bathroom?" being the first question. The TV is on full volume in the guest area and tea is being made. Right at home.
.
I'm still confused on the 3pm "car"
What does that mean?
They rented a limo to pick them up or a rental car being dropped off at your place?
I have no idea where you are located time zone wise and how many other guests could be checking in or be impacted by their hanging out now, but was any of this ok'ed with you in advance aside from the luggage storage, or was that even "asked" for?
It kind stands to reason that they are linked to their luggage, but the middle of the day is tough for guests in "limbo" like this to be in your way as you try to get stuff done.
.
That's all I got this morning over breakfast- the car is coming at 3 PM. All of the luggage is out of the way of anyone checking in today but none of this was requested in advance or really even requested. "Where should we leave our luggage until the car comes?" is an assumption there is a place for this and that it is ok for this to happen. They are still oozing back in but 2 sets of keys have been recovered. Everyone is making a pit stop and then oozing back out again when I go into the kitchen after directing them to the half bathroom in the hallway. It remains to be seen if they will all show up here when the car does or if the car will be stopping at various places around town to pick them up. The concern is only with getting the keys back so they can be given to the next guest. They made reference to some event happening on the lake so the others may have walked there to see that and the car will get them there. The logistics of the car driver getting into the inn to get the bags was never discussed.
.
Hardly anything good ever comes from having groups at your inn. Lesson to aspirings - no discounts for groups unless you really, really need the business.
.
muirford said:
Hardly anything good ever comes from having groups at your inn. Lesson to aspirings - no discounts for groups unless you really, really need the business.
No discount here so that is one thing to be grateful about. But no tips for the housekeeper either even though this is so much more work for her.
.
How about taking a page from the restaurants' book and have a mandatory 15 or 20% tip for groups over a certain size?
 

muirford

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The checkout occurred at the correct time but they left with the keys. Everything is stacked in the entryway and the rooms are being deadbolted after cleaning to avoid the 'accidental' use of the bathrooms when they return. Accommodating guests is not a big issue but it is polite to ask in advance of arrival if there are facilities for luggage storage.
A reason we are not really fond of multiple room family stays. They ooze out the door one at a time and you find yourself with one guest left who doesn't know how to contact the others and then he oozes out the door when your back is turned..
Now they are oozing back in. "Where's the bathroom?" being the first question. The TV is on full volume in the guest area and tea is being made. Right at home.
.
I'm still confused on the 3pm "car"
What does that mean?
They rented a limo to pick them up or a rental car being dropped off at your place?
I have no idea where you are located time zone wise and how many other guests could be checking in or be impacted by their hanging out now, but was any of this ok'ed with you in advance aside from the luggage storage, or was that even "asked" for?
It kind stands to reason that they are linked to their luggage, but the middle of the day is tough for guests in "limbo" like this to be in your way as you try to get stuff done.
.
That's all I got this morning over breakfast- the car is coming at 3 PM. All of the luggage is out of the way of anyone checking in today but none of this was requested in advance or really even requested. "Where should we leave our luggage until the car comes?" is an assumption there is a place for this and that it is ok for this to happen. They are still oozing back in but 2 sets of keys have been recovered. Everyone is making a pit stop and then oozing back out again when I go into the kitchen after directing them to the half bathroom in the hallway. It remains to be seen if they will all show up here when the car does or if the car will be stopping at various places around town to pick them up. The concern is only with getting the keys back so they can be given to the next guest. They made reference to some event happening on the lake so the others may have walked there to see that and the car will get them there. The logistics of the car driver getting into the inn to get the bags was never discussed.
.
Hardly anything good ever comes from having groups at your inn. Lesson to aspirings - no discounts for groups unless you really, really need the business.
.
muirford said:
Hardly anything good ever comes from having groups at your inn. Lesson to aspirings - no discounts for groups unless you really, really need the business.
No discount here so that is one thing to be grateful about. But no tips for the housekeeper either even though this is so much more work for her.
.
How about taking a page from the restaurants' book and have a mandatory 15 or 20% tip for groups over a certain size?
.
SweetiePie said:
How about taking a page from the restaurants' book and have a mandatory 15 or 20% tip for groups over a certain size?
I did that early on - when I first realized how much work the groups generated - but stopped because then you are in the tricky range of having to report the tips income for your employee. We didn't want to be in that situation - if you never handle the tips, it is up to your employee to self-report them as income for their taxes.
 

SweetiePie

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The checkout occurred at the correct time but they left with the keys. Everything is stacked in the entryway and the rooms are being deadbolted after cleaning to avoid the 'accidental' use of the bathrooms when they return. Accommodating guests is not a big issue but it is polite to ask in advance of arrival if there are facilities for luggage storage.
A reason we are not really fond of multiple room family stays. They ooze out the door one at a time and you find yourself with one guest left who doesn't know how to contact the others and then he oozes out the door when your back is turned..
Now they are oozing back in. "Where's the bathroom?" being the first question. The TV is on full volume in the guest area and tea is being made. Right at home.
.
I'm still confused on the 3pm "car"
What does that mean?
They rented a limo to pick them up or a rental car being dropped off at your place?
I have no idea where you are located time zone wise and how many other guests could be checking in or be impacted by their hanging out now, but was any of this ok'ed with you in advance aside from the luggage storage, or was that even "asked" for?
It kind stands to reason that they are linked to their luggage, but the middle of the day is tough for guests in "limbo" like this to be in your way as you try to get stuff done.
.
That's all I got this morning over breakfast- the car is coming at 3 PM. All of the luggage is out of the way of anyone checking in today but none of this was requested in advance or really even requested. "Where should we leave our luggage until the car comes?" is an assumption there is a place for this and that it is ok for this to happen. They are still oozing back in but 2 sets of keys have been recovered. Everyone is making a pit stop and then oozing back out again when I go into the kitchen after directing them to the half bathroom in the hallway. It remains to be seen if they will all show up here when the car does or if the car will be stopping at various places around town to pick them up. The concern is only with getting the keys back so they can be given to the next guest. They made reference to some event happening on the lake so the others may have walked there to see that and the car will get them there. The logistics of the car driver getting into the inn to get the bags was never discussed.
.
Hardly anything good ever comes from having groups at your inn. Lesson to aspirings - no discounts for groups unless you really, really need the business.
.
muirford said:
Hardly anything good ever comes from having groups at your inn. Lesson to aspirings - no discounts for groups unless you really, really need the business.
No discount here so that is one thing to be grateful about. But no tips for the housekeeper either even though this is so much more work for her.
.
How about taking a page from the restaurants' book and have a mandatory 15 or 20% tip for groups over a certain size?
.
SweetiePie said:
How about taking a page from the restaurants' book and have a mandatory 15 or 20% tip for groups over a certain size?
I did that early on - when I first realized how much work the groups generated - but stopped because then you are in the tricky range of having to report the tips income for your employee. We didn't want to be in that situation - if you never handle the tips, it is up to your employee to self-report them as income for their taxes.
.
Is that true for independent contractors as well?
 

hiddencove

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I would just place the luggage in an "out of the way" place they can get to easily...and be done with it. Service is our business, right? Every guest has a different issue. I find it a challenge...but so far I love this business and I do not mind serving the needs of my guests. I figure that is why I entered into this business in the first place. When my attitude becomes negative and tainted...I will move on to do something else that brings me joy!
 

seashanty

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group??
i thought this was just a family ... how many people is it?
i still say, they are thinking of your place as home base ... with plenty of room to just wait. i got that a lot because my place had 'inn' in the name. would have been nice if they'd asked ahead of time, but ..............
 

MooseTrax

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The checkout occurred at the correct time but they left with the keys. Everything is stacked in the entryway and the rooms are being deadbolted after cleaning to avoid the 'accidental' use of the bathrooms when they return. Accommodating guests is not a big issue but it is polite to ask in advance of arrival if there are facilities for luggage storage.
A reason we are not really fond of multiple room family stays. They ooze out the door one at a time and you find yourself with one guest left who doesn't know how to contact the others and then he oozes out the door when your back is turned..
Now they are oozing back in. "Where's the bathroom?" being the first question. The TV is on full volume in the guest area and tea is being made. Right at home.
.
I'm still confused on the 3pm "car"
What does that mean?
They rented a limo to pick them up or a rental car being dropped off at your place?
I have no idea where you are located time zone wise and how many other guests could be checking in or be impacted by their hanging out now, but was any of this ok'ed with you in advance aside from the luggage storage, or was that even "asked" for?
It kind stands to reason that they are linked to their luggage, but the middle of the day is tough for guests in "limbo" like this to be in your way as you try to get stuff done.
.
That's all I got this morning over breakfast- the car is coming at 3 PM. All of the luggage is out of the way of anyone checking in today but none of this was requested in advance or really even requested. "Where should we leave our luggage until the car comes?" is an assumption there is a place for this and that it is ok for this to happen. They are still oozing back in but 2 sets of keys have been recovered. Everyone is making a pit stop and then oozing back out again when I go into the kitchen after directing them to the half bathroom in the hallway. It remains to be seen if they will all show up here when the car does or if the car will be stopping at various places around town to pick them up. The concern is only with getting the keys back so they can be given to the next guest. They made reference to some event happening on the lake so the others may have walked there to see that and the car will get them there. The logistics of the car driver getting into the inn to get the bags was never discussed.
.
Hardly anything good ever comes from having groups at your inn. Lesson to aspirings - no discounts for groups unless you really, really need the business.
.
muirford said:
Hardly anything good ever comes from having groups at your inn. Lesson to aspirings - no discounts for groups unless you really, really need the business.
No discount here so that is one thing to be grateful about. But no tips for the housekeeper either even though this is so much more work for her.
.
MooseTrax said:
No discount here so that is one thing to be grateful about. But no tips for the housekeeper either even though this is so much more work for her.
You're a smart man. It is too bad about the tips but I'm betting you pay your housekeeper more than minimum wage. If you do, then tips are niceties, not necessaries for living. My newest housekeeper just gave her two weeks notice on one of her other jobs (she has been working three) as a waitress at IHOP. She was on third shift, making less than $3 an hour wages and tips of maybe $40 for an eight-hour shift. And dealing with the drunks and crazies out in the middle of the night. She gets a much better deal here, even before tips.
.
She just got a raise after 6 weeks on the job. And it's quite a bit more than minimum.
The continuing saga- limo arrived at quarter after, guests arrived back sometime after that. The limos are attracting quite a lot of attention around town as it is easy to see them idling in the parking lot. My new note to self is to Google guests who seem to operate out of the usual pattern. Now I have a better idea of why limos were not an oddity for this group. I should pay more attention to national politics is all I'm going to say about that. No, I'm going to say one more thing- of all groups this one should have known to tip.
 

MooseTrax

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group??
i thought this was just a family ... how many people is it?
i still say, they are thinking of your place as home base ... with plenty of room to just wait. i got that a lot because my place had 'inn' in the name. would have been nice if they'd asked ahead of time, but ...............
seashanty said:
group??
i thought this was just a family ... how many people is it?
i still say, they are thinking of your place as home base ... with plenty of room to just wait. i got that a lot because my place had 'inn' in the name. would have been nice if they'd asked ahead of time, but ..............
A family group of 7 adults and a small child.
 
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