Madeleine
Well-known member
- Joined
- Sep 29, 2011
- Messages
- 7,990
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Had a call today for a couple of rooms. They wanted the adjoining rooms but one side was taken.
Emailed the guest asking if it was ok to swap and upgrade her. Of course.
Got back to the folks who wanted two rooms and said we can do this.
They just returned my call and I was filling out the form when she asks how much. I tell her the price and she tells me that is way more than my website says.
No, it is actually the low end of the range but they only looked at the price for one night, not the two nights they wanted to book.
So, now I've done an upgrade and didn't get the room booking I was hoping for. Oh well.
Emailed the guest asking if it was ok to swap and upgrade her. Of course.
Got back to the folks who wanted two rooms and said we can do this.
They just returned my call and I was filling out the form when she asks how much. I tell her the price and she tells me that is way more than my website says.
No, it is actually the low end of the range but they only looked at the price for one night, not the two nights they wanted to book.
So, now I've done an upgrade and didn't get the room booking I was hoping for. Oh well.